Terumo Aortic are seeking an IT Service Desk Analyst to join our dynamic team. The successful candidate will be responsible for providing first-line IT technical support to associates, resolving hardware, software, and operational issues to ensure our systems run smoothly. Key duties will include; First line IT technical support: general support of users on the Windows/Linux network Actively communicate with users through Terumo Aortic Service Desk system in order to keep them up-to-date on their support requests Prioritising and/or escalation of tickets Build, deploy, configure, troubleshoot, and fix computers for end users Maintain end user hardware I software as required, including mobile/desktop phones, printers, barcode scanners, laptops, desktop PCs Maintain inventory of end user hardware / software in Terumo Aortic asset management systems Create and maintain documentation and SOP's for 1st line IT technical support processes General network administration Liaise with external technical support where problems cannot be resolved in house Ad-hoc projects as and when required Other IT technical support tasks resulting from IT Road Map Qualifications And Experience Experience of Service Desk/desktop support in a Windows environment Windows Server, Active Directory Network Administration Exchange Server, MS Office 365 services skills and experience Microsoft Certification, SQL Server, Linux, Network troubleshooting (TCP/IP, LAN, WAN etc.), O365, Ivanti ITSM, firewalls/ VPN would be desirable ERP experience would be an advantage, SAP in particular