Milestones Trust, established in 1986, supports adults with learning disabilities and mental health needs to live fulfilling lives across Bath, Bristol, North Somerset, South Gloucestershire, Swindon, and Wiltshire. With a person-centered approach, we tailor support to individual care needs, ambitions, and changing life circumstances.
The Role
We are looking for an organised, proactive and values driven Temporary Staffing Lead to cover maternity leave within our People & Culture team.
This role plays a vital part in keeping our services safely staffed. You will lead the day‑to‑day work of the Bank Team, working closely with managers, services and external partners to make sure the right people are in the right place at the right time.
It’s a hands‑on role where you’ll be visible, approachable and involved. You’ll take ownership of challenges as they arise, communicate clearly and often, and stick with problems until workable solutions are found – always keeping people, quality and continuity of care at the centre of your thinking.
What you’ll be doing
You’ll manage and coordinate the Trust’s temporary staffing arrangements, with a strong focus on making best use of our internal bank wherever possible. That means building and maintaining positive, effective working relationships with service managers, understanding operational pressures, and responding quickly and calmly when cover is needed.
A key part of the role is working closely with our neutral vendor and agency suppliers. You’ll build strong professional relationships, monitor their performance against agreed expectations, and use data to keep agency usage and spend under control, ensuring value for money without compromising safety or quality.
You’ll work closely with colleagues across resourcing and recruitment, supporting end‑to‑end bank recruitment, ensuring compliance checks, induction and training are completed, and helping services understand and follow temporary staffing processes.
About you
This role would suit someone with experience in resourcing, recruitment, HR administration or staffing coordination, who is confident managing competing priorities and working under pressure.
You’ll bring:
* Strong organisation and time‑management skills
* Clear, confident communication and a professional, welcoming approach
* A practical, solutions‑focused mindset
* Confidence using IT systems, including Microsoft Office and databases
* The ability to work on your own initiative while staying closely aligned with your team
Experience of electronic rostering systems or temporary staffing models would be an advantage, but not essential.
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