Job Description
Imaging Services Assistant
Location: Boston Spa (Free onsite parking ) Pay: £12.60 per hour (PAYE) Contract Type: Temp ongoing Working Pattern: Mon to Fri 8 - 4
About the Role
We’re looking for a motivated, detail-focused individual to join our national institution clients Imaging Department. In this hands-on role, you’ll help create high-quality digital assets for customer orders and internal use, ensuring that all collection items are handled with the utmost care and in line with conservation standards .
You’ll also support Reading Room copy services and the document delivery operations — a great opportunity to develop skills across imaging, content handling and customer service.
Key Responsibilities
1. Imaging Services
* Support all aspects of the imaging process to meet productivity and quality standards.
* Handle collection items safely and in alignment with Conservation Standards .
* Complete end-to-end workflow tasks including:
o Content retrieval and assessment
o Image capture
o Post-processing
o Quality assurance
o Administrative tracking and auditing
* Keep imaging equipment operational, maintained and calibrated; report issues and liaise with engineers .
2. Reading Room Support
* Assist with self-service copying in Reading Rooms.
3. Document Supply Support
* Support activities such as printing, laminating and packaging as part of the document delivery service.
Main Tasks
* Produce digital images for customers following service-level agreements.
* Maintain high standards of content handling and conservation.
* Use BL systems (ABRS, ALEPH etc.) to process requests .
* Support the use and maintenance of the Digital Asset Management system (DAM).
* Meet individual KPIs and report any issues promptly .
* Retrieve and deliver collection items from storage areas.
* Liaise with Customer Services, Picture Library, Curators, Licensing and Preservation teams.
* Complete tasks such as metadata creation, database use and order reconciliation .
* Support despatch: packaging, electronic delivery, system updates and consumables stock control .
* Be willing to take on varied tasks and develop new skills to support departmental needs.
Essential Requirements
* Strong customer-service focus and the ability to translate needs into delivery .
* Good IT skills, including Microsoft Office and new software tools.
* Flexible, methodical and detail-oriented approach.
* Ability to work under pressure and meet deadlines .
* Understanding of continuous improvement and willingness to contribute.
* Positive “can-do” attitude .
* Adaptability to changing demands and tasks.
* Excellent communication skills.
* Strong interpersonal skills for effective teamwork.
* Ability to identify and escalate operational issues.
* Willingness to develop skills and undertake training in digital imaging .
Desirable Requirements
* Knowledge of copyright law relating to reproduction orders .
* Awareness of Library products and services.
* Experience in a fast-paced, customer-facing environment with conservation handling.