Social network you want to login/join with:
Unified Comms Officer – Join Our NHS Team!
Are you a motivated and enthusiastic individual looking for a rewarding challenge in NHS IT? This is your chance to be part of a dynamic team, providing essential IT support to staff across the Trust!
What We’re Looking For:
* Proficiency in IT/Telecoms support across desktop, end-user computing, phone handsets, mobiles, Telecoms PABX infrastructure and bleeps
* Basic knowledge of networks and servers
* Strong communication and problem-solving skills
* Ability to work under pressure – independently and as part of a team
* Flexibility to adapt to a fast-paced NHS environment
Why Join Us?
At Lancashire Teaching Hospitals NHS Foundation Trust, you’ll be:
Encouraged to share your ideas and improve services
Supported in your career development and progression
Valued as a key part of our friendly and dedicated team
Please note: This role requires on site working from Monday-Friday in order to provide in person comms support across LTH sites.
Main duties of the job
Your Role
As a Unified Communications Officer, you will serve as the initial point of contact for NHS staff, delivering essential front-line support for Unified Communications services both remotely and in person.
Your responsibilities will encompass the troubleshooting and management of issues related to desktop telephones, softphones, mobile devices, and the telecommunications infrastructure, including the emergency bleep systems.
You will be expected to provide a high standard of customer service through the IT Service Desk. The role involves working across multiple sites, including Preston and Chorley, and participating in an out-of-hours on-call rota to support the continued delivery of reliable digital communications across the Trust.
Working for our organisation
Why Choose OneLSC and Lancashire Teaching Hospitals:
* A vibrant, diverse, and inclusive healthcare community
* Cutting-edge facilities and technology
* Opportunities for continuous professional development
* A culture that values and recognises your contributions
About Us: With over 1000 beds, Lancashire Teaching Hospitals stands as a beacon of healthcare excellence. Our specialities range from the conventional to the extraordinary, as we proudly serve as a Tertiary Centre for Lancashire and South Cumbria in Neurosciences, Trauma, Oncology, and Renal Medicine.
Your Impact: Be part of a team that's not just meeting healthcare needs but exceeding them. Whether you're in Neurosciences, Trauma, Oncology, or Renal Medicine, your contribution matters. Lancashire Teaching Hospitals is the nexus where expertise meets compassion, and we're inviting you to make a difference.
Open to All Applications: This is not just a job; it's a calling. One LSC and Lancashire Teaching Hospitals NHS Foundation Trust welcomes applications from individuals across various trusts, fostering diversity, and enriching our healthcare community.
Detailed job description and main responsibilities
* Provide quality Unified Comms support
Management and development of the Trust’s Telecoms Services and systems
* Troubleshooting problems and supporting the End User Compute and Voice estate
* Supporting the Trust main switchboards
* Management of the Trust's mobile phone estate
* Openscape PABX analogue/digital/IP infrastructure support
Multitone emergency bleep support
* Netcall Liberty converse support
* Microsoft client and server products including Teams Voice, Intune, etc.
* Server/client hardware and IT security
* Implement and develop processes across the 1st, 2nd, and 3rd line teams to improve workflow and knowledge management
Person specification
Knowledge & Experience
* Demonstrable previous experience in a technical support role
* Experience in a customer service environment
* Openscape 4000 and Openscape Contact Centre
* PC and server hardware & troubleshooting
* MS Windows 11
* Android and Apple configuration and setup
* Microsoft products, PC hardware and software
* Experience in NHS voice environment
* IT Networks
Qualifications & Education
* Computing qualification or equivalent proven knowledge in IT & voice technology fields
* Microsoft Certified Professional certifications or other recognised IT/voice certification
#J-18808-Ljbffr