In this role, you’ll play a key part in driving growth by identifying opportunities, creating innovative development solutions, and shaping new services. Your work will help grow our Developer Services business, strengthen commercial success, and deliver great outcomes for Thames Water customers.
Responsibilities
* Be the key point of contact for our large developer, SLP and NAV customers, building strong relationships, resolving issues, and driving service improvements. By understanding their journeys and challenges, you’ll provide valuable insight to shape growth and strengthen our business.
* Build and maintain strong networks across multiple teams and stakeholders, ensuring shared objectives are met while supporting individual goals and driving smooth project delivery.
* Maintain a clear customer focus, meeting service level agreements and statutory timeframes while proactively managing escalations, risks, and complaints to deliver excellent outcomes.
* Develop and implement effective strategies that drive continuous performance improvements, ensuring both immediate success and long-term sustainability of the project.
* Provide leadership and expert guidance within Developer Services, influencing positive outcomes and contributing directly to the success of DMEX performance.
* Foster a culture of innovation and safety, creating an environment where new ideas are encouraged while ensuring a proactive approach to Health and Safety.
* Engage with strategic stakeholders, both internal and external, to build alignment, strengthen collaboration, and identify opportunities that deliver significant commercial and operational benefits.
Qualifications
* Proven track record in stakeholder engagement, account management, analysis, and problem-solving, with the ability to lead and develop teams.
* Strong organisational, planning, estimating, and financial forecasting skills, with a solid understanding of business funding and regulatory mechanisms.
* Confident communicator, able to operate effectively at all levels — from hands‑on delivery to influencing at the Executive level.
* Graduate or equivalent experience, with full competence in company IT systems and Microsoft Office software.
* Forward-thinking and adaptable, anticipating change and supporting initiatives to meet future customer needs.
* Industry knowledge is an advantage — experience in the water sector or housebuilding industry is highly desirable.
Base Location: Hybrid – Based in Reading.
Hours: 36 hours per week, Monday to Friday.
Benefits
* Annual salary of £50,000 – £60,000 per annum, depending on skills and experience.
* 26 days holiday per year, increasing to 30 with length of service (plus bank holidays).
* Generous Pension Scheme through AON.
* Access to benefits such as annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance.
* Performance‑related pay plan directly linked to company performance measures and targets.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.
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