This role as a Service Advisor requires a dedicated team member to provide outstanding customer service and efficient administration support. The successful candidate will be detail-oriented, customer-focused, and capable of working in a fast-paced environment.
Client Details
With a substantial workforce, the company prides itself on delivering high-quality products and services to its extensive client base. They maintain a strong commitment to innovation and continuous improvement.
Description
* Provide excellent customer service to clients, addressing their needs and queries.
* Coordinate service appointments and ensure timely communication with customers.
* Work closely with the contracts team to understand and communicate service requirements.
* Handle administrative tasks including data entry, record keeping, and reporting.
* Ensure all customer interactions align with company procedures and guidelines.
* Contribute to team efforts and support colleagues as needed.
Profile
A successful Service Advisor should have:
1. A strong customer service orientation and excellent communication skills.
2. Excel skills
3. Proficiency in administrative tasks and use of office software.
4. Strong organisational skills and ability to multi-task in a fast-paced environment.
5. A proactive mindset, able to anticipate and reso...