£25,043.20 per annum, £12.04 per hour, 40 hours per week
We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team.
The Role
As Reservations and Events Agent you’ll be on the front line, delivering on our mission!
You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.
What'll make you a great fit for us?
Do you eat, sleep and breathe customer service? Why not RESERVE your place on our team?
At Valor, we’re on the hunt for a focused Reservations and Events Agent, someone who knows what our guests want and can make staying with us a dream come true.
You’ll be a master at taking reservations, chasing bookings, and be in the know about all our delicious food and beverage packages, ensuring that maximum occupancy and room rates are achieved.
When it comes to our guests, you’ll know who’s who and what’s what so that the reception team is kept up to date with our occupancy levels, no-shows, VIPs, and special events.
We’re also looking for someone who champions Valor Hospitality Europe Limited’s purpose, values, and behaviours, spreading the word about what we do.
If we’ve got you SOLD then get in touch today.
Shift Requirements:
We are open 7 days a week, 365 days a year, and need people to work a range of shifts and days. This means great flexibility if required. We are busier generally during evenings and weekends, but shift patterns and contracted hours can all be discussed at the interview.
What you'll be doing as Reservations and Events Agent
* Top quality customer service
* Working as part of a great team
* Take enquiries and bookings via telephone and online bookings
* Converting enquiries into sales
* Processing, amending, and updating bookings as required
* Maximising revenue through upselling
* Administration and technology savvy
* Available to work when the team and customer needs you most
Requirements:
* Excellent communication, interpersonal, and problem-solving abilities.
* A passion for hospitality and a relentless commitment to excellence.
In addition to competitive rates of pay, we also offer:
* Exclusive discounts for you, your friends, and family:
* Valor team member rates at our UK hotels, with rooms from just £30 B&B.
* Discounted stays for friends and family.
* 50% discount when dining in our restaurants and bars.
* Free meals while on duty, keeping you well-fuelled.
* Access to high-street discounts on a range of shops, experiences, and more.
* Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
* Generous refer-a-friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work:
* A calendar of wellness activities – from healthy lunches to wellbeing walks and payday treats, not forgetting our annual #HealthyHabits campaign.
* Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental, and financial wellbeing.
* Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth:
* Fully funded apprenticeship programmes.
* Internal development programmes, designed to support you as you grow within your role.
* Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Fancy joining our team?
Valor Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Across the UK, we currently operate 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott, and Courtyard by Marriott. We continue to have ambitious development and growth plans too, with three new luxury 5-star hotels planned to open in 2024.
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