Closing Date for Application: Monday 29/06/2026
About the role
Polypipe Building Products, part of the Genuit Group, focuses on delivering solutions to the residential sector. As a Desk‑Based Account Manager you will manage a portfolio of builders’ merchant customers through a structured call plan, support business growth initiatives, execute promotional activity, and build long‑term customer relationships. The role is headquartered in Doncaster, at the Neale Road site.
Key Responsibilities
* Manage a structured call plan to proactively engage with a defined set of builders’ merchant accounts
* Drive sales and support revenue growth through upselling, cross‑selling, and introducing new product ranges
* Work towards monthly, quarterly, and annual sales targets aligned to the overall commercial strategy
* Identify growth opportunities within the account base and take actions to unlock potential
* Build and maintain strong, trusted relationships with key contacts across your customer portfolio
* Serve as the primary point of contact for day‑to‑day queries, ensuring timely and effective resolution
* Act as a brand ambassador, promoting value‑added services and reinforcing customer loyalty
* Promote and coordinate marketing campaigns and promotional initiatives with your customer base
* Monitor the uptake and success of promotions, providing feedback to marketing and commercial teams
* Tailor promotional messaging based on customer needs, seasonality, and market trends
* Maintain accurate records of customer interactions, sales activity, and opportunities in our CRM system
* Report on account performance, promotional results, and customer feedback to internal stakeholders
* Provide insights into customer behaviour, competitor activity, and market dynamics
* Work closely with field‑based account managers, sales leaders, and support teams to ensure cohesive customer coverage
* Assist in onboarding new customers and supporting administrative follow‑up as needed
* Contribute to continuous improvement of internal processes to enhance customer experience
Skills & Experience
* Ability to analyse data
* Excellent listening, negotiation, motivation, and presentation skills
* Excellent verbal and written communication skills
* Proven experience in a sales or account management role, ideally within construction, building supplies, or a related B2B environment
* Strong communication and relationship‑building skills via phone, email, and virtual platforms
* Commercial acumen and ability to identify sales opportunities
* Comfortable working to targets and KPIs in a fast‑paced environment
* Proficient in CRM tools, Microsoft Office (Excel, Teams, Outlook), and sales reporting
Working Hours & Benefits
Monday to Friday, 9am - 5pm
* 25 days holiday entitlement
* Contributory pension scheme – matched up to 8%
* Life assurance
* Enhanced maternity & paternity pay
* Sharesave scheme
* Cycle to work scheme
* Free flu vouchers
* Various health & wellbeing initiatives including complimentary occupational health, on‑site physiotherapy and counselling services
* Staff discount on all Genuit Group products
* Free on‑site parking
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