Communications and Engagement Lead at NHS Resolution
Role Overview
We are seeking a skilled and motivated communications professional to join NHS Resolution's Corporate Affairs Directorate. The Communications and Engagement Lead is responsible for managing NHS Resolution's corporate communications teams, with oversight of digital communications, internal communications, and the press office. They will coordinate the delivery of high‑quality communications and engagement activities. This is a fixed‑term opportunity for 18 months.
What You’ll Be Doing
* The implementation of NHS Resolution's digital communications and social media strategy by ensuring external messages are consistent across all digital content and channels including website and social media.
* The implementation of NHS Resolution's internal communication strategies and plans, supporting the implementation of corporate‑wide programmes of work by ensuring internal messages are consistent across relevant internal channels, campaigns and e‑newsletters.
* The work of the press office.
* Identify greater alignment of all the above operations.
What You’ll Bring
* Master's degree or equivalent experience in a corporate communications role within the public, charitable, or private sector.
* Demonstrable in‑depth communications and engagement experience at a senior level.
* Excellent verbal and written communication skills.
* Ability to segment, prioritise and target specific audiences (internal or external).
* Ability to develop strong interpersonal relationships and work with a range of individuals.
* Demonstrable line‑management experience or leadership of teams.
About NHS Resolution
NHS Resolution is an arms‑length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care. We have over 830 employees across the UK.
Benefits
* Competitive salary and benefits package.
* Opportunities for career growth and development.
* Collaborative and innovative work environment.
* Work in a progressive environment towards data‑driven strategies.
* A commitment to diversity, equality, and inclusion.
* Access to the NHS Pension Scheme and a minimum of 27 days annual leave.
* Commitment to support individuals in having a work‑life balance, offering flexible working arrangements.
Additional Support
* 24‑hour employee programme from Health Assured (EAP).
* Eye care vouchers for Specsavers.
* Health service discounts.
* Blue Light card, a discount service for the emergency services and the NHS.
* Cycle to work scheme.
* Season ticket loan scheme.
Application Process
Please provide a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date, along with your CV listing detailed work history and job responsibilities. We recognise that some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate where you have used AI.
Shortlisted candidates will need to be available for:
* 8 December: An informal conversation with the Director of Corporate Affairs.
* 10 December: Formal interview.
Closing date: 30 November 2025. We reserve the right to close the advertisement early, should we receive sufficient applications.
You must have the right to live and work in the UK. If you require a visa, NHS Resolution is currently unable to support sponsorship requests.
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