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Retail support manager

Lichfield
St Giles Hospice
Support manager
£25,500 a year
Posted: 3 October
Offer description

Contract type

0 hour – St Giles Shops

Location

Walsall, Wolverhampton, South Staffordshire Stores

Hours

0 hour

Annual salary

£12.21 per hour

Last day to apply

15/10/2025

As Retail Bank Staff for St Giles Hospice, you will support in providing cover to one or more stores, in the absence of the community shop management team. Cover is provided on a flexible and mutual agreeable basis. You'll work within and for your local community ensuring that engagement and support is understood and promoted.

You will be sales focused, and you will understand why customer service is key and want to be part of a successful team. Ideally, you'll have had previous supervisory experience, be able to demonstrate leadership and have the ability to work with and motivate any volunteer team.

Reporting into the Community Shop Manager (CSM) and working closely with the Retail Regional Manager you will aid in the efficient running of our stores in order that we deliver a positive financial contribution to the Hospice.

The estate includes 26 shops and e-commerce operation with a turnover of approx. £3.5 million which supports the overall income generation strategy.

Qualifications

Essential

· Good standard of education in English and Maths

Knowledge and experience

Essential

· Experience in using Office 365, email and internet

Genuine interest in charity retailing/fashion

Values

· Exhibits our hospice values and behaviours

Skills

Essential

· Good written and Outstanding communications skills

· Ability to work of own initiative

· Able to complete physically demanding work in the form of standing for long periods and moving stock

· Previous line management experience

Personal Attributes

· Good communicator

· Good interpersonal skills

· Goodtime keeping and strong work ethic

· Conducts themselves' in a professional manner

· Good organisational skills

· Inclusive and diverse in their approach

· Empathetic

· Team player

· Able to work under pressure

· Collaborative

· Ambassador for St Giles Hospice

Other requirements

· Eligibility to work in the UK

· Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Pay: £12.21 per hour

Benefits:

* Employee discount

Ability to commute/relocate:

* Lichfield, WS14 9LH: reliably commute or plan to relocate before starting work (required)

Work authorisation:

* United Kingdom (required)

Work Location: In person

Reference ID: 470

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