* Technical Consultant (Pre and Post Sales) – Print & Copy (UK)
Technical Consultant (Pre and Post Sales) – Print & Copy (UK)
We are seeking a Technical Consultant to provide technical presales support, hands‑on installation and technical support across the UK. This varied role suits someone who enjoys engaging with customers during the sales cycle, implementing solutions hands on, and providing post‑installation technical support.
You will work closely with Sales, Presales, and Support to ensure customers receive a high‑quality experience throughout the entire solution lifecycle, from discovery and design through to deployment and post‑installation support. This role offers an excellent opportunity to further develop your technical, presentation, and solution‑design capabilities while working within our friendly Technical Services team in a progressive international software organisation. You will play a key role in supporting the sales process by demonstrating product value, understanding client requirements, and shaping effective technical solutions.
The position can be based either from our UK office or remotely and may involve occasional travel across iTS regions.
Why Join Us?
Europe’s leading PaperCut Authorised Solution Centre, supported by a strong international footprint and a well‑established reseller channel network.
Extensive training and continuous support across our full product portfolio, including PaperCut, Umango, Princity, and in‑house add‑on solutions.
Opportunity to work alongside experienced Technical Services team memberswho collaborate closely to deliver outstanding results.
Clear career progression into senior presales, technical consulting, or leadership roles as your expertise develops.
A dynamic, international working environment with an inclusive, team‑oriented culture and a genuine family feel.
The balance of presales, installation, and technical support responsibilities will be shaped around your existing skills, experience, and professional strengths, ensuring a role that plays to your capabilities while supporting your development.
Ideal for candidates with presales or technical support experience who want to broaden their skill set into a more varied consulting role.
Key Responsibilities
Provide technical presales support via phone, email, and online/onsite meetings.
Conduct discovery sessions, solution design, and technical scoping.
Deliver product demonstrations, webinars, and technical workshops.
Assist with tenders, security questionnaires, and statements of work.
Support Channel Managers with technical insights during opportunities.
Installations & Delivery
Perform remote and onsite installations of print, copy, and scan management solutions.
Configure servers, MFDs, workflows, authentication methods, and integrations.
Follow project plans and communicate installation progress clearly.
Perform system testing, validation, and customer training as part of go‑live.
Technical Support
Provide 2nd line technical support for print management, scanning workflows, and related solutions.
Assist customers and partners with configuration queries and issue resolution.
Reproduce software issues, document findings, and liaise with senior technical teams where required.
Contribute to improving support processes, knowledge base articles, and best‑practice documentation.
Required Skills and Experience
Hands‑on technical experience with print management software in production environments.
Background in designing, supporting, or installing managed print solutions.
Strong diagnostic and troubleshooting abilities in Windows, print environments, and networking.
Excellent communication skills (written and verbal).
Ability to simplify complex concepts for varied audiences.
Self‑driven, detail‑oriented, and comfortable working independently.
Good commercial awareness in customer‑facing situations.
Full UK driving licence required.
Experience with document processing workflows desirable but not essential.
Most important is attitude and work ethic.
This role requires an enthusiastic, details orientated individual with a 'can‑do' attitude who can provide high quality technical solutions and support for our Managed Print and Scan Solutions (PaperCut, Umango, and Princity) and many other products in our portfolio.
In return we offer:
Skill Development
Build hands‑on expertise in solution design, product demonstrations, technical presentations, systems integration, virtual environments, and the full suite of iTS products. Strengthen both your technical and customer‑facing capabilities.
Access continuous technical training, product certifications, mentoring, and structured development pathways to support your long‑term growth.
Cross‑Functional Exposure
Collaborate closely with colleagues across Technical Services, Sales, and Development to gain a well‑rounded understanding of workflows within our international organisation.
Career Growth: Benefit from mentoring and clear progression opportunities into senior presales, technical consulting, or leadership roles.
Competitive Salary & Benefits
A competitive package based on skills and experience, including a company laptop.
Mileage Allowance
Petrol, diesel, or electric mileage paid per mile for all business‑related travel.
Annual Leave Entitlement
A generous holiday allowance aligned to your region, with progressive increases up to a maximum of 30 days based on years of service.
Company Description
iTS is an independently run company established in 1988 with its headquarters in Harrow, London in the United Kingdom. We have operations throughout Europe and North America with customers across five continents.
iTS offers PaperCut, Princity, DocSlide and Umango with a comprehensive range of add‑on software and hardware modules, many developed in‑house, to meet virtually any requirement for print, copy and scan control. ITS’ extensive knowledge allows us to tailor a system that fits our resellers’ customers’ exact requirements.
Please visit iTS-group.com and printandcopycontrol.com for more details on our company and product portfolio. iTS is both ISO 9001:2015 and ISO/IEC 27001-2013 accredited and recognized in our Quality Management Systems (AMS) and Information Security Management Systems.
Company Values
Customer Focused: We strive to ensure that our customers' needs are met and exceed their expectations, building strong, long‑term relationships.
Flexible & Loyal: We invest time, energy, and resources in nurturing our relationships, aiming for long‑term success.
International Team with a Family Spirit: Our company culture values collaboration, appreciation, and personal development, providing a rewarding environment where everyone can thrive.
iTS is not:
Arrogant: Arrogance makes people believe they always know best. It stops the constant learning that success requires. We see arrogance as the beginning of the end of any organisation.
Join us and become part of a collaborative Technical Services team that values initiative, technical curiosity, and a strong commitment to delivering exceptional services to our clients. If you are passionate about understanding customer requirements, presenting technical solutions, and working in a dynamic environment where your expertise directly influences business outcomes, we would love to hear from you.
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