Overview
Act as the line manager for the Reception team, overseeing staff schedules, authorising overtime and leave, ensuring the effective allocation of team resources and be the manager for the practice complaints. The role requires a strategic outlook on the planning, delivery, and continuous development of patient services, with a focus on enhancing existing processes and introducing new initiatives to maintain high standards of quality and efficiency. You will also work closely with the management team to coordinate, plan, and deliver new projects and service improvements in line with the organisations policies and objectives.
Responsibilities
* Act as the line manager for the Reception team, overseeing staff schedules, authorising overtime and leave, ensuring the effective allocation of team resources, and acting as the manager for the practice complaints.
* Ensure the effective and efficient day-to-day operation of the reception team within the organisation, across both sites.
* Play an active role as part of the leadership team, promoting a culture of continuous improvement and professional development.
* Act as the primary point of contact for all complaints.
* Maintain a safe and secure environment for all patients, visitors, and staff members.
Hours
The hours for this job are: 8 - 6 - Mon, Tues, Thurs and Fri, this includes a 30 minute break on three of the days and a 1 hour break on one of the days.
About Manor Medical Practice
Manor Medical Practice is a friendly, supportive, and forward-thinking GP surgery based in the city of Bradford. We care for a growing list of over 11,000 patients across two sites in Girlington and Allerton. Led by three GP Partners and supported by Salaried GPs, GP Registrars, and a wide multidisciplinary team including Nurses, HCAs, Pharmacist, etc. We offer a full range of primary care services. These include chronic disease management, minor surgery, family planning, maternity care, immunisations, and health screening.
Equality and Opportunities
Manor Medical Practice is committed to promoting equality of opportunity, diversity, and inclusion in all aspects of recruitment and employment. We welcome applications from all suitably qualified individuals. We are an equal opportunities employer and actively encourage a diverse workforce that reflects the communities we serve.
#J-18808-Ljbffr