This is an exciting opportunity to join the Clinical Transformation team as a Project Support Officer (Band 4), supporting the delivery of the new Electronic Patient Record (EPR) Programme. The post holder will play a key role in ensuring the smooth and effective running of the programme by providing comprehensive administrative and project support to the EPR Programme Manager and project team.
The role involves maintaining accurate project documentation, coordinating meetings and communications, managing project data, and supporting the planning and delivery of key project activities. The Project Support Officer will act as a first point of contact for end user and stakeholder enquiries, provide clear and timely information, and help foster a collaborative and positive environment as the programme develops.
Main duties of the job
* Provide administrative support to the EPR Programme Manager and project team, including organising meetings, preparing agendas, taking minutes, and managing correspondence.
* Maintain the project library, databases, and resources, ensuring all documentation is accurate, up to date, and securely stored.
* Support the development and updating of project plans, timelines, and key workstreams, and assist with project planning and coordination activities.
* Act as the first point of contact for enquiries from end users and stakeholders, providing clear, accurate, and timely information and guidance.
* Communicate complex, sensitive, or evolving information to a variety of audiences, adapting style and content as project details change.
* Support the management of and communicate change effectively, addressing concerns and resistance, and fostering a collaborative environment.
* Enter project data, generate reports, and utilise a range of IT applications to support project delivery and monitoring.
* Support the Project Support Manager in the end-to-end management of Purchase Orders for the EPR Programme, including raising, tracking, and processing orders in line with Trust policies and procedures.
* Maintain accurate records of all Purchase Orders, liaising with suppliers, finance, and internal stakeholders to ensure timely processing and provide regular updates on the status of orders.
Person Specification
Qualifications
* NVQ Level 3 in Business Administration, Project Management, or a related field, or equivalent experience gained through administrative or project support roles
* Project management qualifications, especially PRINCE2 Foundation or Practitioner
* NVQ Level 4 or above in Business Administration, Project Management, or a related field
* Degree in a relevant subject (e.g., Business, Management, Health Administration)
Experience
* Experience with data entry, report generation, and maintaining accurate records.
* Experience handling a variety of non-routine tasks, adapting to changing priorities, and resolving day-to-day problems independently.
Skills
* Ability to clearly communicate complex, sensitive, or evolving information to a variety of audiences, both verbally and in writing.
* Strong persuasive and motivational skills to encourage engagement and buy-in from colleagues, stakeholders, and end users.
* Confident in delivering training sessions, workshops, or demonstrations to users or staff, especially on new or changing systems and processes.
Knowledge
* Competent and proficient knowledge and understanding of a range of ICT systems.
Other
* Able to travel to all Trust sites and venues as required on an occasional basis
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£28,392 to £31,157 a yearFinal salary is dependent on Job Evaluation
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