Do you thrive on analysing data and creating actionable insights? Are you passionate about customer feedback and how we learn from this to improve customer services? Do you have extensive experience leading and managing a team with diverse and specialist roles? If so, we have the perfect opportunity for you:
At Abri, we’re looking for an Analytics and Feedback Manager for a 12 month fixed term position (maternity leave cover). You’ll be responsible for leading the analytics and customer feedback teams to provide ongoing customer feedback, customer insight and business insight for operational and strategic decision making.
This role is in the Insight Team, which is a wider team of 20 colleagues providing performance management, forecasting, research, data analysis and customer and business insight.
In this role, you will lead a team of six colleagues, within two distinct functions – analytics and customer feedback. The analytics function is responsible for delivering high quality insight from data analysis and predictive analytics. The customer feedback function is responsible for the delivery and analysis of all customer transactional surveys and the Tenant Satisfaction Measures (TSM) survey.
We’re looking for someone with extensive experience as a leader as well as proven experience with analysing, delivering and embedding insight at operational and strategic levels. As this is a fixed term role, the successful applicant will be quick to get up to speed, will have strong troubleshooting skills and a proven ability to work effectively with stakeholders at all levels.
You’ll be working from one of our offices (Eastleigh – SO50 6AD, Bracknell – RG12 1RF or Yeovil – BA22 8WN) three days per week to connect and collaborate with colleagues, and the other two days can be worked remotely.
We value genuine, authentic submissions, therefore we won’t consider AI – generated applications, so please make sure you’re sharing your own experiences and insights in your application.
There will be a two stage interview process for this role – the first stage via Microsoft Teams will take place on Thursday 26th February. The second stage with be a face to face interview in March.
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