Direct message the job poster from Opencast | B Corp™
Leading Talent Engagement and Workforce Planning at Opencast Software
Ready for a new challenge? Are you looking for work that makes a difference? Do you want to work with people who learn and grow together?
If so, Opencast could be the place for you. We’re a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business.
The role
We are looking for a client relationship manager to join our team. You’ll be working alongside and supporting one of our client relationship directors (CRD) on one of our largest public sector accounts, interacting with our Opencast teams as well as client and partner stakeholders.
You’ll support our growth on this key client account. You’ll make sure our clients and partners find us easy to work with and support our people to deliver impact. You'll keep the client and partners satisfied by listening, understanding and solving problems.
What you’ll do within our teams
Key Client Growth
* Identify and scope new growth opportunities across client accounts and delivery teams
* Build tactical networks with clients and partners to unlock future demand
* Track and report on key client targets, contributing to growth planning
* Coordinate documentation, Statements of Work, proposals, pricing, and contract materials
* Collaborate with Marketing to share project wins, case studies, and promotional activity
* Support bid management for new and existing client work
Client Relationship Management
* Coordination and management of a key client account
* Develop strong, trusted relationships with client stakeholders and partners
* Ensure all client/legal documentation is accurate, up-to-date, and securely stored
* Work on enhancing the overall client experience journey
* Monitor contractual and compliance commitments, highlighting issues where needed
* Represent Opencast’s values in every client interaction
* Support with client issue resolution and escalation management
* Compile impact reports, KPIs, and board-level updates
* Organise and deliver client meetings, team events, and networking sessions
Demand Management
* Work with clients and partners to identify and respond to upcoming demand
* Keep demand pipelines, trackers, and logs up to date
* Support the onboarding of team members with internal and external stakeholders
* Review billing reports and assist with general team queries
* Act as a third-line support contact for people or admin queries when needed
You’ll suit this role if
* Proactive, very well organised and a good communicator
* Able to develop, maintain, and grow relationships/partnerships
* Have an eye for accuracy and a strong focus on goals and outcomes
* Have a positive approach to change and improvement
* Team player
* Professional and committed to doing the right thing
What our offer includes
A competitive pension, health cash plan, share options and discretionary bonus.
Flexible hours and 25 days’ holiday. Generous training budget.
People to support you every step of the way.
Where you’ll work
Your working time at Opencast will be split between multiple locations, including from our HQ and hub locations, client site or home. Travel is part of life at Opencast, and takes in account requirements of your work, our clients and your team.
We include you
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Interview
Job interviews are on Microsoft Teams. We’ll make any adjustments to help you.
Want to know more?
Visit our website or email careers@opencastsoftware.com.
We are not working with recruitment agencies on this vacancy. If you are interested in this position, please apply directly with Opencast.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
IT Services and IT Consulting
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