Job Summary
Schopwick Surgery is committed to delivering exceptional patient care through our friendly, professional team, and we are proud of the positive, supportive environment we have cultivated.
We are looking for a highly motivated manager with exceptional interpersonal skills to join us and lead our successful team, provide operational management oversight and support the partners with strategic planning and development.
About Us
Operating from two sites in Elstree and Bushey, we are a stable partnership of 7 partners, with a team of almost 50, providing care to approximately 15,500 patients. We are also a Teaching and Training practice and host medical students, registrars and pre-reg Doctors, as well as Nursing and Pharmacy trainees.
Our CQC rating is Outstanding and we hold Veteran Friendly status and the Purple Star award.
Job Description
Job responsibilities
* Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.
* Oversee the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.
* Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
* Ensure employment law and legislation is adhered to.
* Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.
* Provide support and advice to the partnership and keep them updated on practice matters.
* Keep up to date with developments and changes within primary care.
* Liaise with the bookkeeper and oversee payroll and pensions, ensuring accurate reporting and submissions.
* Work closely with the Partners on financial planning, budget setting and forecasting.
* Ensure the practice explores all opportunities to maximise income and reduce expenditure.
* Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.
* Oversee the significant event and complaints processes, in line with current legislation and guidance.
* Manage contracts and maintenance for services and equipment.
* Oversee the review and update of all practice policies and procedures.
* Lead and coordinate projects within the practice.
* Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).
* Coordinate the practice development plan and business continuity plan.
* Deal with the preparation of business cases for new services and provide project management, as required.
* Ensure on-going CQC compliance.
* Ensure the practice maintains compliance with its NHSE contractual obligations.
* Provide advice and support to the staff and the partnership to ensure effective team working.
* Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.
* Facilitate partners and practice meetings and maintain an up-to-date action plan.
* Support the management of the Patient Participation Group.
* Manage estates and facilities, including health and safety aspects and risk assessments.
Person Specification
Experience Essential
* Experience of managing multidisciplinary teams
* Experience of performance management including appraisals, staff development and disciplinary procedures
* Experience of successfully developing and implementing projects
* Experience of HR processes, workforce planning and development
* Experience of financial management, including forecasting
Desirable
* Experience of working in a healthcare setting
* NHS/primary care general practice experience
* Relevant health and safety experience
* Use of EMIS clinical system
Qualifications Essential
* Literacy and numeracy skills sufficient to manage a small to medium sized business
Desirable
* Educated to degree level in healthcare or business
* Leadership and/or management qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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