First Contact Administrator (Careers Jobshop)
Join us as a First Contact Administrator within the Student Jobshop and First Contact team, part of the Careers & employability Service within Student & Academic Services.
Pay Range
Salary: £25,249 - £26,707
Benefits
* A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
* Flexible working opportunities, including hybrid working for some roles.
* Generous pension scheme.
* A wide range of discounts and rewards on shopping, eating out and travel.
* A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
* Recognition Awards to reward staff who go above and beyond in their role.
* A commitment to your development with access to learning and mentoring schemes; integrated with our Professional Services Shared Skills Framework.
* A range of generous family‑friendly policies
o Paid time off for parenting and caring emergencies
o Support for those going through menopause
o Paid time off and support for fertility treatment
o and more
More details can be found on our benefits page: sheffield.ac.uk/jobs/benefits.
Employment details
Grade: 4
Work arrangement: Part‑time 0.8 FTE Monday to Thursday
Duration: Start ASAP – Fixed term contract until 7th August 2026
Line manager: Jobshop Agency Coordinator
Direct reports: N/A
Closing date: 27/11/2025
Location: Sheffield, England, United Kingdom (Students’ Union)
Responsibilities
* Provide administrative support to the Student Jobshop.
* Deliver excellent customer service and front‑line services to staff, students and key stakeholders; responding to enquiries efficiently, friendly and professionally.
* Process student worker registrations, adhering to legal and best‑practice guidelines for agency provision.
* Carry out right‑to‑work and compliance checks for student workers.
* Assist in generating part‑time work with local employers.
* Produce management information relevant to the service as required.
* Use, monitor and maintain specialist/technical systems to manage vacancies, and student worker records, including archiving.
* Give demonstrations to others on how to use systems.
* Provide operational support for planning, organising, delivering and staffing key projects/events (may include occasional out‑of‑hours work).
* Carry out small projects as and when required.
* Carry out other duties commensurate with the grade and remit of the post.
Person Specification
Our diverse community recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected.
Essential Criteria
* Education to A-level standard/equivalent, or recent relevant work experience.
* Excellent interpersonal skills, including the ability to quickly establish effective relationships and diagnose the needs of a variety of stakeholders.
* Effective customer service and communication skills, both written and verbal, and the ability to liaise with diverse groups and respond efficiently via a range of contact methods.
* Experience of handling data accurately and efficiently with high attention to detail and confidentiality.
* Ability to multi‑task and prioritise accordingly.
* Experience of working independently, without supervision, as well as part of a team in a busy working environment.
* Proficiency with Microsoft Office or Google Suite software, database navigation, and email management.
* Experience of working in a recruitment/HR environment, dealing with a large number of vacancies and right‑to‑work checks.
Desirable Criteria
* Knowledge and understanding of current employment legislation.
* Knowledge and understanding of the local employment market.
EEO Statement
We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.
Possession of a criminal record is not an automatic bar to employment at the University of Sheffield. We recognise the value of steady employment in the rehabilitation process and examine each case in its own right. More information can be found on our Information for candidates page: sheffield.ac.uk/jobs/candidates.
Application process
It is anticipated that the selection process will take place on Tuesday 9th December. We will let candidates know if they have progressed to the selection stage on the week commencing 1st December. If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact Ann Yeomans on a.yeomans@sheffield.ac.uk.
Our vision and strategy
We are the University of Sheffield. sheffield.ac.uk/vision.
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