Join to apply for the TECHNICAL SERVICE SPECIALIST role at Ariston Group
4 days ago Be among the first 25 applicants
Join to apply for the TECHNICAL SERVICE SPECIALIST role at Ariston Group
Parts & Service Department- Technical Service Specialist
Reports to- National Service Manager, UK & Ireland
Based- South
The Technical Service Specialist is expected to support the management of the Service Partners and installers across the South of the UK.
The core objective will be to support the National Service Manager in managing the compliance, performance and onboarding of Service Partners and installers.
Job responsibilities
* Achieve service excellence across Ariston UK Ltd product range through in-depth technical knowledge and awareness of all products.
* Partnering with Service Partner Engineers in delivering training and upskilling activities.
* Deliver onsite training to Service Partners and installers on installing, commissioning, servicing and repairing Ariston UK Ltd products.
* Attending technical escalation visits to resolve and customer complaints.
* Support National Service Manager with Service Partner compliance, ensuring all documentation and certification is up to date.
* Support National Service Manager with Service Partner Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
* Support with complex installation or commissioning activities, ensuring products are installed to manufacturer’s instructions.
* Support in attending emergency breakdown jobs, where there is no Service Partner availability.
* Support in technical escalations, due to continued product failure or on Group technical request.
* Carry out onsite safety and compliance audits and technical sales support to Area Sales Managers.
* Excellent knowledge of the product range across all Ariston UK brands.
* Any other reasonable tasks as assigned within the training area of responsibility.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Manufacturing
* Industries
Manufacturing
Referrals increase your chances of interviewing at Ariston Group by 2x
Sign in to set job alerts for “Technical Services Specialist” roles.
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 weeks ago
Sr. Technical Support Engineer, Focused Services
London, England, United Kingdom 4 days ago
Customer Support & Solutions Engineer - Leading Legal Tech SAAS co - Remote / London
London, England, United Kingdom £30,000.00-£35,000.00 5 hours ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom $4,000.00-$6,000.00 1 month ago
London, England, United Kingdom 1 week ago
Principal Technical Service and Ongoing Support Specialist - (Remote, EMEA Based)
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 6 days ago
Technical Field Support Engineer III - Europe
Greater London, England, United Kingdom 1 week ago
London, England, United Kingdom 4 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Technical Support Specialist (French Speaking)
London, England, United Kingdom 1 month ago
Solutions Consultant - Strategic Accounts
London, England, United Kingdom 1 week ago
Senior Services Sales Engineer for North Europe (UKI, Ben & Nordics)
Technical Support Specialist I - Italian Speaker
Sr. Technical Support Engineer, Focused Services (Security Clearance Required)
Tottenham, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr