Details
Reference number
428928
Salary
£46,290 - £50,881
£46,290 to £50,881 (including allowance). Your salary will be determined by your skills and capability as assessed at interview.
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Senior Executive Officer
Contract type
Permanent
Business area
DBT - CS - Digital, Data and Technology
Type of role
Administration / Corporate Support
Architecture and Data
Digital
Information Technology
Project Delivery
Working pattern
Flexible working, Full-time, Part-time
Number of jobs available
1
Contents
* Location
* About the job
* Benefits
* Things you need to know
* Apply and further information
Location
London
About the job
Job summary
The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways.
Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly.
Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements.
Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.
The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated four times in a row for 'Best Public Sector Employer' at the Women in Tech awards
Job description
We are seeking a Regional IT Service Manager to lead and coordinate IT service delivery across offices within a designated region. This role is primarily based at our Old Admiralty Building (OAB) office in London and requires on-site presence for approximately 80% of the working week (Monday to Friday), with the flexibility to work remotely for the remaining 20%.
As part of your responsibilities, you will:
* Oversee the efficient operation of IT services across regional offices.
* Travel regularly within your region to support service delivery and stakeholder engagement.
* Occasionally travel outside your region to assist with office installations and provide support to DBT colleagues and IT Services across the UK.
Please note: Travel to your primary office (OAB London) is not reimbursed, but travel to other DBT locations outside your main base will be covered.
You will join a collaborative Regional IT Service Operations team, focused on delivering high-quality technical support, maintenance, and local IT service management. In this role, you will:
* Work closely with stakeholders across your sites to understand needs and priorities.
* Lead and support regional IT projects and initiatives.
* Develop strategies to continuously improve IT service delivery and user experience.
About you
As a Regional IT Service Manager, you will play a key role in ensuring the delivery of reliable, high-quality IT services across multiple DBT sites within your designated region. You will be based primarily at the Old Admiralty Building (OAB) in London, with regular travel to other offices to support operations, installations, and service improvements.
You will be a confident and proactive IT professional with experience managing or supporting IT services in a large organisation. You'll have strong stakeholder engagement skills, a customer-focused mindset, and the ability to work independently while contributing to national IT initiatives. Your technical knowledge will be complemented by a practical understanding of ITIL principles, incident/problem management, and service performance metrics.
You will be comfortable navigating complex environments, signposting users to appropriate support channels, and documenting local processes to improve user experience. A commitment to continuous improvement and staying current with industry trends will be key to your success in this role.
Main responsibilities
You will:
* Oversee IT service delivery across multiple regional sites, ensuring consistency and reliability.
* Act as the escalation point for technical issues, coordinating timely resolution.
* Support IT inductions and onboarding for new staff in your region.
* Document and maintain local IT processes and guidance materials.
* Coordinate regional and national IT projects, installations, and refresh programmes.
* Collaborate with vendors and partners to procure IT products and services.
* Identify opportunities for service improvement and cost optimisation.
* Maintain compliance with IT policies, standards, and organisational guidelines.
Person specification
It is essential that you have:
* Experience managing or supporting IT services in a large organisation.
* Proven ability to work with suppliers/vendors in a complex environment.
* Strong understanding of SLAs/KPIs and commitment to high customer service standards.
* Working knowledge of incident/problem management within an ITIL framework.
* Effective stakeholder engagement across departments and organisational levels.
* Ability to work independently and support continuous service improvement.
Behaviours
We'll assess you against these behaviours during the selection process:
* Managing a Quality Service
* Changing and Improving
* Communicating and Influencing
Technical skills
We'll assess you against these technical skills during the selection process:
* Continual Service Improvement
* Stakeholder Relationship Management
* Service Focus
* User Focus
* Technical Understanding
Benefits
Alongside your salary of £46,290, Department for Business and Trade contributes £13,410 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
* Learning and development tailored to your role
* A flexible, hybrid working environment with options like condensed hours
* A culture encouraging inclusion and diversity
* A Civil Service pension with an average employer contribution of 28.97%
* Annual leave starting at 25 days rising to 30 days with service
* Three paid volunteering days a year
* An employee benefits programme including cycle to work
Things you need to know
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.
As part of the application process you will be asked to upload a two-page CV and complete a 700-word personal statement outlining how you meet the essential skills and experience listed above. You can use bullet points and subheadings if you prefer.
Sift will be from week commencing 13th October 2025
Interviews will be from week commencing 27th October 2025
Please note these dates are indicative and may be subject to change.
If there is a high volume of applications, we will sift looking at your Personal Statement only. You may then be progressed to full sift or straight to interview.
Artificial intelligence (AI) can be a useful tool to support your application, but all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism is identified (such as presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
How we interview
At the interview stage for this role, you will be asked to demonstrate relevant Technical Skills and Behaviours from the Success Profiles framework. These are role specific and in line with the DDaT Capability Framework.
How we offer
Offers will be made in merit order based on location preferences. If you pass the bar at interview but are not the highest scoring you will be held on a 12-month reserve list in case a role becomes available. If you are judged a near miss at interview, you may be offered a post at the grade below the one you applied for.
This role requires SC clearance. DBT's requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet this requirement will result in your application being rejected and your offer will be withdrawn.
Checks will also be made against:
* departmental or company records (personnel files, staff reports, sick leave reports and security records)
* UK criminal records covering both spent and unspent criminal records
* your credit and financial history with a credit reference agency
* security services record
* location details
More about us
This role can only be worked from within the UK, not overseas.
You can find out more about our office locations, how we calculate salaries, our diversity statement and reasonable adjustments, the Recruitment Principles, the Civil Service code and our complaints procedure on our website.
Find out more about life at DBT, our benefits and meet the team by watching our video or reading our blog
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .
See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
* Name : DDaT Recruitment
* Email :
Recruitment team
* Email :
Further information
Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners' Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DBT by email at If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Civil Service Commission Complaints