Location: Blackburn (office-based)
Hours: Full-time or part-time available, rota-based covering core, evening and weekend hours
Salary: Competitive base + commission
Make every conversation count. Help people live safely and independently at home.
Are you passionate about making a real difference in people’s lives? Join Careium UK, a leading provider of technology-enabled care, supporting over half a million individuals across Europe to live safer, more independent lives. With a strong presence in the UK and a legacy of innovation, Careium delivers smart telecare solutions, from personal alarms and fall detectors to GPS trackers and home sensors, all monitored by our expert 24/7 response centres.
We’re growing our Private Pay (B2C) service line and building a dedicated team to support individuals and families who are actively seeking independent living solutions. As part of this exciting expansion, we’re looking for empathetic, confident professionals to join us and help shape the future of our direct-to-consumer services.
What You’ll Be Doing
Customer Conversations & Guidance
1. Respond to inbound calls, web enquiries, and follow-up leads
2. Understand customer needs through active listening and thoughtful questions
3. Recommend the most suitable service package based on individual needs
4. Support customers through sign-up and onboarding with clarity and care
Customer Experience
5. Provide reassurance and clear guidance to customers and their families
6. Deliver exceptional service with sensitivity, especially to elderly or vulnerable individuals
7. Ensure customers fully understand pricing, features, and next steps
Compliance & Accuracy
8. Set up accounts and Direct Debit payments with precision
9. Ensure all interactions meet data protection and payment regulations
10. Keep accurate records in our CRM system
Retention & Quality
11. Promote quality sign-ups that stay active beyond onboarding
12. Support retention activities like care-check calls and proactive follow-ups
What You’ll Bring
Essential
13. Experience in customer engagement
14. Strong communication and influencing skills
15. Confidence in guiding customers through decisions while maintaining trust
16. Empathy and professionalism when speaking with vulnerable people
17. Flexibility to work shifts including evenings and weekends
Desirable
18. Background in healthcare, alarm monitoring, insurance, telecoms or financial sector
19. Familiarity with Direct Debit or subscription-based services
20. Experience supporting elderly or vulnerable customers (training provided)
What You’ll Receive
21. Competitive salary with uncapped commission
22. Shift premiums for evenings and weekends
23. Full training in product, customer support, compliance and safeguarding
24. Career progression as our B2C team grows
25. A meaningful role — every conversation helps someone live safely and independently
Working Pattern
26. Standard office hours
27. Evening shifts (up to 11pm)
28. Weekend rotation (core hours)
Ready to make a real difference with every conversation?
Join Careium UK as a Customer Engagement Advisor, and help shape the future of independent living.