Job Description Job Title: Administration Assistant Reports To: Operations Manager Salary Scale: £28,000 Location: Office based, Holywell Hours: 40hrs per week Job Purpose The postholder will play a key role in supporting the smooth, day-to-day running of Cyd Innovation, with particular focus on the administrative aspects of all projects. The role requires exceptional organisational skills, a proactive approach, and the ability to manage multiple priorities with discretion and professionalism. The postholder will provide exemplary customer service, liaising confidently with clients, stakeholders, and colleagues. Experience in customer-facing roles, including the use of booking and CRM systems, is essential. Key Responsibilities Administrative & Project Support • Maintain accurate and detailed records of all interactions with clients, partners, and stakeholders. • Arrange energy assessments by liaising with potential customers. • Respond promptly and professionally to emails, telephone calls, and written correspondence; take and relay messages as required. • Handle incoming calls, directing queries appropriately, and ensuring a professional first point of contact. • Ensure all files and documentation are stored and maintained appropriately to provide a clear audit trail. • Provide clear, accurate advice and support to householders. • Work collaboratively with the team to ensure all organisational targets are met. • Handle complaints with tact, diplomacy, and a solutions-focused approach. • Liaise with co-ordinators to provide administrative assistance as and when required • Liaise with external and internal assessors and manage the diary of bookings and assessment Knowledge and Experience: The Administration Assistant will: • Be exceptionally customer focussed with an outstanding telephone manner • Be willing to learn and have a keen interest in housing and/or the environment • Have demonstrable experience of administration, ideally with a project-based dimension; • Have excellent time management and organisational skills • Have good verbal and written communication skills • Have strong IT skills with experience of ‘Bookings’, ‘Word’, ‘Excel’ and ‘PowerPoint’ and • CRM systems such as HubSpot. • Confidently function independently and be part of a team • Have initiative and provide solutions • Always go the extra mile • Be self-motivated and committed to the company’s success • Have the ability to manage conflicting priorities Benefit • Competitive salary. • Paid wellbeing hour every week. • 25 days of holiday (plus Bank Holidays). • Company pension scheme. • Occupational sick pay. • Enhanced Wellbeing initiatives. • Free tea and coffee in the office. • Frequent team days and social activities. • Opportunity for career progression and training. • A unique opportunity to contribute to a socially focused business that is making a positive difference. • Paid unlimited volunteering days. Equality, Diversity and Inclusion Cyd Innovation is committed to creating an equal, diverse, and inclusive workplace. We welcome applicants from all backgrounds and actively encourage people from disadvantaged groups to apply. We are dedicated to fostering a work environment where everyone can thrive and contribute to making a real impact. Cyd means ‘together’ in Welsh, and we believe that a diverse and inclusive team makes our workplace stronger. We are proud to be a disability-friendly employer and encourage applications from individuals with disabilities.