Bromsgrove, Worcestershire - Agile
£36,575.24 per annum
Permanent
37 hours per week
Closing Date: Tuesday 10th March
Interview Date: Wednesday 25th March 2026
We have an opportunity for a Housing Options Officer to become part of a unique and important customer facing team within our Housing Options service.
The Role
As part of delivering the homeless contract on behalf of Bromsgrove District Council you will be required to help prevent homelessness and will provide a comprehensive housing advice and homelessness service to our customers including the assessment of need and subsequent allocation.
The Housing Options service is an everchanging service that evolves to the needs of the customers and the business so you will need to have an open minded approach and a 'can do', energetic attitude.
Our customers are diverse and can be vulnerable, the role can be very challenging so you will need to have a flexible, caring, understanding and positive approach.
About You
To be successful, you will need to have experience of working within a customer based environment that acknowledges and understands vulnerabilities.
With experience of working in social housing customer facing teams, preferably within a housing options
environment, you will have the ability to adapt your communication style to suit individual needs.
An understanding of Homeless legislation to include investigating homeless applications, along with knowledge / experience of welfare benefits would be preferable.
The jobholder is required to hold a current valid driving licence and access to an appropriately insured vehicle.
This post requires that the job holder is subject to a DBS check at an Enhanced level.
What we can offer in return:
* 32 days annual leave plus bank holidays
* Holiday purchase scheme -buy up to an additional 5 days holiday per year
* Holiday buy back scheme - bdht will buy up to 10 days holiday back from staff
* Team budget every year to enjoy an afternoon out as a team
* Electric vehicle leasing scheme through Octopus Energy
* Pension scheme - defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
* Life insurance is available to members of the pension scheme
* Employee Assistance Programme
* Mental Health First Aiders
* Healthcare Cash Back Scheme - Healthshield
* Retail discounts scheme
* Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
* Reimbursement for professional subscription fees
* Corporate Sponsorship opportunities
* Reimbursement for HRT pre-paid certificates
* Reimbursement for annual flu jab
* Free parking and refreshments
* Monthly staff compliments raffle
* Wellbeing calendar of events throughout the year
Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.