As a Care Coordinator, you'll play a central role in ensuring the smooth delivery of care services by coordinating care professionals and supporting clients throughout their journey with Trinity Homecare. Your responsibilities will include:
Responsibilities
* Managing and optimising staff rotas
* Ensuring continuity of care for clients
* Coordinating new care packages and client starts
* Supporting care professionals with scheduling and availability
* Managing last‑minute changes and emergency cover
* Working closely with Care Managers and Team Leaders
* Supporting compliance through training and shadowing schedules
* Building positive relationships with clients, families and care professionals
* Participating in the on‑call rota to help maintain service continuity
* Supporting the growth and success of the branch through exceptional service delivery
This is a varied role combining scheduling, relationship management, customer service, problem solving and operational coordination. You'll be someone who enjoys being at the heart of a busy operation and takes pride in finding solutions.
Qualifications
* Experience in domiciliary care, homecare, healthcare scheduling or care coordination
* Excellent organisational and planning skills
* Strong communication and relationship‑building abilities
* Confidence managing multiple priorities simultaneously
* A calm approach under pressure
* Strong IT skills and the ability to learn scheduling systems quickly
* A passion for delivering exceptional customer service
* Level 2 or Level 3 Health & Social Care qualification (desirable)
* Proactive rather than reactive
* A natural problem solver
* Compassionate and people‑focused
* Highly organised and detail‑oriented
* Motivated by making a difference
* Able to balance quality care with operational efficiency
Every day, hundreds of families trust Trinity Homecare to support their loved ones to live safely and independently in their own homes.
Behind every successful care visit is a Care Coordinator ensuring the right carer is in the right place at the right time. If you're highly organised, thrive in a fast‑paced environment, enjoy solving problems, and want to make a genuine difference to people's lives, we'd love to hear from you.
Benefits
* Career Development Opportunities
* Supportive Team Environment
* Respected Care Provider
* High quality and personalised care services recognised for excellence across the sector.
* Ability to make a real difference for clients and staff through service delivery.
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