Description and requirements
Skanska, one of the world’s leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society.
We are looking for a Helpdesk Supervisor to join our Building Services Team team in Cambridge. You will deliver outstanding customer service as part of the Royal Papworth Helpdesk for Hard and Soft Facilities Management including handling large call and email volumes from the Helpdesk Users, including logging requests on our Computer Aided Faculties Management (CAFM) System to a high level of accuracy.
What you'll do:
1. Supervise the Helpdesk Team operations
2. Provide administration and Operational Support to the helpdesk team of the CAFM system to ensure we meet our contractual obligations including the management of job cards and production of reports to assist the On-Site Operations Co-Ordinator and Team.
3. Instil and maintain discipline & professional behaviours within the Helpdesk team in line with Skanska Values.
4. Support the Helpdesk team in ensuring contract compliance.
5. To undertake any other reasonable tasks and duties relevant to the post and grade as may be determined by the SPM.
What you'll bring to the role:
6. Ability to process a high-volume data input to a high level of accuracy
7. Responds well to on the job demands and pressure in a fast-paced ever-changing environment
8. Ability to understand and apply contractual standards to daily delivery.
9. Ability to work alone and self-manage your workload with strong team player skills on joining a small team.
10. Great customer service skills