Extensive Operational Experience in Visitor Operations, Visitor Experience, and/or Customer Service DeliveryExperience of leading teams in a dynamic, and fast paced environment, remaining calm under pressureExcellent Knowledge of Audience Research, Data and Trends to Inform Visitor Programming and OperationsProven ability to design engaging, creative experiences with strong attention to detailInspiring Leadership Skills Including Coaching, Team Development, Motivation, Communication and Strategic DirectionProven Track Record of Managing Complex Budgets and Maximising Income While Controlling CostsSignificant Experience of Managing Operational Risk and Ensuring Compliance Visitor Operations & Experience ManagerMorden Hall Park is a green oasis in the heart of London. Just 500 metres from the Northern Line, it feels like a countryside in the city. We’re a vibrant, welcoming space where no two days are the same, and access and inclusion are at the heart of everything we do.As Visitor Operations and Experience Manager, you’ll lead our strategic priority to End Unequal Access and Inspire Millions. Reporting to the General Manager, you’ll be part of the Property Leadership Team, championing inclusion and operational excellence.This is a front line operational management on-site role. Working hours are typically 9am–5pm, with occasional early or late shifts. You’ll join the Duty Manager rota, including weekends and bank holidays, with Time Off in Lieu (TOIL) for additional hours.You’ll lead the delivery of outstanding visitor operations, managing budgets and diversifying our offer—from paid admissions, events, and memberships to free activities that inspire and engage. You’ll deputise for the General Manager and be the most senior operational role on site.You’ll work with partners to bring the park’s stories to life and design experiences that appeal to a wide range of audiences. You’ll champion the Trust’s values of Welcoming Everyone, creating a positive, high-performing culture across your team.You’ll support staff and volunteers across visitor welcome, learning, events, and marketing, and work closely with the Facilities & Support Services Manager to ensure smooth operations for everyone on site including staff, volunteers and visitors.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 21 June 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 176647IRC176647LondonPermanent f/t (37.5 hrs pw)Ends: Jun 21st 169.9 mi from BatleyAre you a driven leader who thrives on delivering exceptional visitor experiences?We’re looking for a confident, decisive and inspiring leader to join us at Morden Hall Park as our Visitor Operations and Experience Manager. In this pivotal role, you’ll not only shape outstanding experiences for every visitor, but also act as a trusted deputy to the General Manager - taking the lead, making key decisions, and guiding the team with clarity and confidence.If you’re passionate about high standards, and ready to take ownership in a fast-paced, visitor-focused environment, we’d love to hear from you.This is your chance to make a real impact. As part of our leadership team, you’ll help shape how we end unequal access and connect people with nature, beauty, and history. From developing diverse experiences to ensuring every moment at the park is memorable, your work will help us care for this special place and share it with everyone.Interviews are likely to be scheduled the week of 29th June 2026. The advertised salary is inclusive of an Outer London weighting allowance of £3,315 per annum.The National Trust’s commitment is “For everyone, for ever.” Bringing that promise to life starts with the people that work here. It means building teams with a diverse range of backgrounds, cultures, and experiences. It means creating an inclusive environment where everyone is able to thrive. Our positions are open to all, and we welcome applications from all backgrounds to support our ambitions of reflecting the communities we serve and ending unequal access.Morden Hall Park, Morden Hall Road, London, SM4 5JDCompliance.Eligibility to Work in the UK39,936 pa