ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. JOB DESCRIPTION What we're looking for We are looking for Customer Service Advisors to join our team based in Oldham. The Customer Service team work on a rotational shift pattern covering our core operational hours of 8:00am-8:00pm. This is a full-time role, working 35 hours per week and offers hybrid working opportunities of working three days from the office and two days working remotely. Our Customer Service Advisors come from a variety of different employment backgrounds, so we know that previous experience of working in housing or in a contact centre isn't essential. We know that to succeed in this role you will be resilient, enthusiastic, and most importantly, care about customer service. You will be a talented communicator with the ability to handle sometimes challenging conversations with some of our vulnerable customers, whilst delivering a great service. You will also be a proactive and positive person with a real ‘can do' attitude who loves to contribute ideas to further improve customer service processes. Essential experience: Proven experience of providing excellent customer service. The ability to work methodically, follow agreed procedures and accurately record data and information. Excellent oral and written communications. Proven ability to provide accurate and clear responses to routine customer enquiries - in writing, face to face or by telephone. The ability to accurately enter data within a customer call scenario, whilst talking to customers to understand requirements. Location The Customer Service Centre is based in Oldham, and successful applicants will be able to work effectively work in both an office and a home-based environment. Due to the training for this role, the expected start date will be Monday 22nd September 2025. As part of our application process, you will be required to complete a short video where you will be asked to answer 5 questions. You must complete the video using a mobile device by midday on Monday 11th August 2025. Interviews will be face to face in the Oldham office on Tuesday 19th August 2025 & Wednesday 20th August 2025. If you're interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and ensure you meet the essential criteria. REEDTGP Benefits • Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). • Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. • Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. • Performance Pay Annual Performance Score bonus subject to eligibility • Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death • Health Plan Options There are a couple of health care schemes available depending on the post grade • VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work • Access to the Finance wellbeing portal • Professional subscription annual payment • Travel season ticket loan • Car lease scheme