Nottinghamshire County Council is a local authority responsible for public services such as education, transport, planning, social care, trading standards and waste management.
The Council is divided into four departments, with this role sitting in the Chief Executives. You will be involved with the collection of outstanding money owed to Nottinghamshire County Council from a variety of Companies, Organisations and Individuals.
Benefits
* Flexible working hours
* Working from home (IT kit supplied)
* Generous annual leave
* Pensions Scheme
* Training opportunities, including e-learning
* Sick pay
Requirements
* Educated to GCSE level (Grade C or above / 9 -4), or equivalent in Maths and English
* Good IT, communication, literacy, and numeracy skills
* Organised, with a positive and flexible approach to teamwork
* Able to work to deadlines, in a methodical manner.
* An understanding of customer service and the importance of confidentiality and data security
Responsibilities
* Collection of outstanding debts owed to the Authority
* Administration of Customer Accounts
* Interacting with Customers on the phone, email and by letter
* Resolving disputes with Internal Partners
* Working within a team to provide a service top the public
In return, you will be joining an organisation with excellent employee terms and conditions in a team that is forward thinking, with continuous improvement at the heart of everything it does.