Job Description:
Hospital Concierge Officer (Bank)
Cromwell Hospital, London SW5 0TU
£14.36 per hour
Shifts will be Monday to Friday with varying shift patterns between the hours of 05:30am and 8pm.
Interviews will be taking place on 25/04/2026 at the Cromwell Hospital between 9am-12pm
We make health happen
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.
We are looking for a Hospital Concierge Officer who will provide an effective welcome service to all Patients, Consultants and Visitors. You will act as first point of contact ensuring that the highest level of customer care and service are always maintained in line with Cromwell Business Standards.
You’ll help us make health happen by
1. First point of contact to all visitors to the hospital.
2. Using scheduling software to identifying Patients/Visitors welcome pathway requirements and facilitating next steps.
3. Logging patient arrivals onto hospital system to monitor patient flow and manage any delay or wait times appropriately.
4. Direct patients/visitors to the correct hospital departments.
5. Room orientation for all Daycase/Inpatients arrivals.
6. Keep up to date with hospitals recommended taxi services and hotels to ensure support to hospital visitors.
7. Assist International Patients with their inquiries, liaising with the hospital’s international patient centre to secure interpreters.
8. Liaising with housekeeping, cleaning and groundskeeping staff to ensure that safety and cleanliness standards are maintained.
Key Skills / Qualifications needed for this role
9. Proven experience of delivering customer services to an exceptionally high standard in a private healthcare or luxury hospitality environment
10. Front of House/Reception experience
11. Great communication skills including conflict resolution
12. Passionate about the patients journey
13. Strong interpersonal skills with empathetic nature
14. Ability to interact with IT scheduling systems whist maintaining a high level of personal interaction with patients
15. Self-motivated and proactive when problem solving
16. IT Literate
17. Excellent organisational skills
At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role.
Before you apply for a vacancy, please ensure your job history on your workday profile is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application.
Please be aware that if you’re successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.