Pyramid8 are working with our client based in Wetherby. Our client is a well-established business, who specialise in Financial Service.
Due to headcount increase our client is now looking to recruit a Customer Records Administrator/Underwriter.
Our client offers outstanding customer support through various channels, including email, phone, and postal services, all supported by our state-of-the-art customer record management systems.
It's important to note that this role is NOT a sales position and does not entail face-to-face interactions with customers.
Working Hours: Monday to Friday 8:45 am - 5:15 pm, and 9:00 am to 1:00 pm, 4 Saturdays per annum on a rota basis.
Key responsibilities:
1. Communicate with customers via phone, email, and post.
2. Perform administrative tasks related processing Renewals, New Business, Mid Term Adjustments, and dealing with general cover related customer queries.
3. Communicate with insurers, RICS surveyors, Loss Adjustors.
4. Handle and respond to product queries from clients efficiently and accurately.
5. Collaborate within a team to provide the necessary support to our valued customers.
Key skills
6. Essential experience in property-related insurance, in either underwriting, policy administration or claims.
7. Confident communication skills, both written and verbal.
8. Previous office-based, customer focused experience is essential.
9. A positive attitude and ability to provide clear information to customers over the telephone. Proficiency in navigating IT systems for administration tasks.
10. Excellent attention to detail.
11. Strong organisational skills. Strong customer service skills
Benefits
12. Excellent base salary
13. Pension
14. Generous Holiday entitlement
15. On-site parking
If you feel you have the relevant attributes for this role, please forward your up-to-date CV for consideration.