Support Manager – Care Homes
About the Role
We are seeking a dedicated and experienced Support Manager to oversee operations and ensure the highest standards of care across multiple care homes. In this role, you will be responsible for maintaining regulatory compliance, implementing policies and procedures, and supporting and mentoring staff to deliver outstanding care to residents.
Reporting to: Operations Manager
Key Responsibilities
Provide strong leadership and effective management across care homes, ensuring the right people are recruited, trained, and supported in their roles.
Foster a positive, inclusive, and high-performing work culture aligned with organizational values.
Recruit, train, and mentor care home managers and staff, promoting a supportive and collaborative environment.
Oversee financial and operational performance, including budgeting, reporting, and business development. Identify areas for improvement and implement strategies to achieve targets.
Ensure full compliance with all relevant laws, regulations, and industry standards. Develop and execute action plans to manage risk and maintain compliance.
Maintain and enhance the quality of care and living environment for residents, ensuring a safe, comfortable, and supportive setting.
Monitor care delivery processes and outcomes, driving continuous improvement initiatives.
Build and maintain strong relationships with residents, families, staff, and external stakeholders, including regulatory bodies.
Address concerns and resolve issues promptly and effectively.
Implement and manage performance monitoring systems, tracking key performance indicators (KPIs) and outcomes.Skills & Experience
Registered Nurse (NMC) with relevant post-registration experience.
Proven experience managing a care home or similar healthcare setting.
Strong understanding of financial management, compliance, and regulatory frameworks within the care sector.
Excellent leadership and people management skills, with the ability to motivate and inspire teams.
Strong communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
In-depth knowledge of best practices in elderly care and residential environments.
Ability to work both independently and collaboratively in a fast-paced environment.What We Offer
A supportive and collaborative working environment where people are at the heart of everything we do.
Opportunities for continuous professional development and career progression.
Access to structured processes and systems designed to support your success.
The opportunity to make a meaningful difference in the lives of residents and staff