Job Overview
An exciting opportunity has arisen within the Allergy and Clinical Immunology service at Southmead Hospital, Bristol. Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
Main duties of the job
The post holder is responsible for providing administrative support, appointment booking and waiting list management for the Medicine Division (including outpatient consultant-led appointments and nurse led appointments) at North Bristol Trust. They cover day to day management and resolution of clinic bookings which require face to face and telephone contact with patients, clinicians, nurses and administrative staff. The post holder delivers a high quality administration service, ensuring that patients' pathways reflect the requests of the clinical team.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
Detailed Job Description And Main Responsibilities
Please see job description attached to this vacancy, detailing the main duties and responsibilities of this position.
Education / Training / Qualifications
* Good level of general education, grade C or above in English Language and Maths GCSE equivalent
* Confident in use of Microsoft applications
Work Experience
* Experience of working within a team
* Experience of dealing with professionals and members of the public
* Ability to work within a multidisciplinary team
* Understanding of data confidentiality procedures
Knowledge/Skills/Abilities
* Ability to work effectively both independently and as part of a team
Desirable criteria
* Experience of working within the NHS or a large organisation of similar size and volume of work
* Knowledge and understanding of Government and Local Targets
* Previous experience of managing a waiting list
Personal Qualities/Special Circumstances
* Prioritising unpredictable workload
* Good oral and written skills
* Ability to work proactively, in an organised manner using own initiative with a problem solving attitude
* Willingness to learn and share knowledge with colleagues
* Ability to remain calm and efficient under pressure
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
Equality and diversity statement
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
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