Responsibilities
* Fulfil all RA related queries in accordance with NHS Care Identity Service (CIS) requirements and provide first line support to NHS and local Care Record Services users regarding the use of CIS smartcards and role based access controls.
* Issue, update and cease smartcards, including approval workflows, based on National RA processes.
* Update user access profiles to ensure compliance with sponsor requirements.
* Manage the replacement of smartcard digital certificates and secure retention of all RA documentation/forms.
* Escalate unresolved process, hardware or application problems to the Digital Delivery Supervisor.
* Investigate and report smartcard security incidents.
* Assist in the management of workgroup set‑up and maintenance.
* Provide administrative support to the Digital Delivery Supervisor with project work streams, reporting and maintaining the National Spine Users Database and Card Management System.
* Maintain workgroup, manage access requests, allocate user roles and remove or modify access as appropriate.
* Support RA policies and procedures adherence within own area.
* Provide day‑to‑day support of Trust registration and systems access control procedures in line with national and local policies.
* Act as first, second and third line support for access control issues via the Digital Services ITSM System.
* Maintain accurate databases and spreadsheets, ensuring information is current and compliant.
* Assist with coordination of registration for Doctors and Junior Doctors, including induction sessions.
* Process weekly/monthly starters, leavers and changes lists from HR, updating all relevant databases and paperwork.
* Provide general office support, establishing and maintaining office systems and procedures.
* Continuously develop skills and stay up‑to‑date with changes within the Registration Authority.
* Undertake other duties as determined by the Digital Delivery Supervisor.
Qualifications
* GCSE A-C Level qualification or equivalent.
* Computer systems training to a minimum of ECDL or equivalent, with ongoing personal and management development.
* Completion of the NHS CIS User Registration Service User Registration Course.
Experience
* Basic understanding of the standards protecting patient information within the NHS.
* Working knowledge of National RA policies and procedures.
* Proficiency in MS Office, email and internet usage.
* Maintenance of complex database records.
* Evidence of working within a team.
* Experience with NHS CIS – UIM and working in an informatics environment.
Essential Skills
* Excellent interpersonal and organisational skills.
* Ability to work under pressure and on tight deadlines.
* Strong communication skills across all professional levels.
* Awareness of the dignity in care agenda.
* Demonstration of Trust values: patient centred, safety, compassion, respect and excellence.
* Advanced Microsoft Office skills.
* Knowledge of NHS practices for information management.
Additional Requirements
* Drive, enthusiasm and initiative.
* Self‑motivated and able to travel between Trust sites.
Equality and Diversity
ULTH is committed to equality, inclusion and to creating a positive work environment for all employees.
Applicants from UK Armed Forces Community
* Veteran
* Military Reserve
* Partner/Spouse of a serving member (eligible while partner serving)
Other Information
All new employees will incur a DBS charge, to be deducted from salary over three months.
Successful candidates may be subject to an Inter Authority Transfer (IAT) via ESR for appropriate NHS information access.
Applicants are advised to read the attached guidance on using AI technology.
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