This role leads a digital product team to design, improve, and support key systems that enable funding, licensing, and cultural programmes, ensuring they are reliable, user‑focused, and continuously evolving. It combines people‑centred leadership with strategic oversight of roadmaps, suppliers, budgets, and service excellence across multiple critical platforms.
Client Details
This organisation is at the heart of the UK's creative and cultural landscape, one that helps artists, museums, cultural institutions and creative communities bring extraordinary ideas to life. They champion creativity in all its forms, ensuring that culture is accessible, vibrant and supported in every corner of the country.
Their work matters because it fuels the imagination of a nation. From grassroots community projects to major national institutions, they provide the funding, guidance and frameworks that enable creativity to flourish.
Description
Lead and develop a multidisciplinary digital product team, fostering a supportive, high‑performing culture.
Own the strategy, roadmap and continuous improvement of several core digital products.
Ensure systems run smoothly day‑to‑day, with strong change control, testing and release processes.
Work closely with internal teams to understand needs and translate them into product plans and enhancements.
Oversee application support, user guidance and service management, ensuring KPIs and SLAs are consistently achieved.
Manage relationships with third‑party suppliers, ensuring high‑quality delivery and value for money.
Control product budgets (up to £1m), forecasting spend and ensuring financial accountability.
Provide clear communication and training to users, helping them get maximum value from digital platforms.
Contribute to digital governance, aligning product direction with wider organisational and technology strategy.
Champion a culture of learning, innovation and inclusive practice across the team and wider digital function.Profile
Essential Requirements
Proven experience leading digital product teams across configuration, testing, data, BI tooling and user support.
Strong understanding of enterprise applications (e.g., funding systems, CRM, ERP).
Ability to manage product roadmaps, delivery lifecycles and service management processes (Agile, Waterfall, ITIL, DevOps).
Excellent relationship‑building and communication skills, able to translate technical concepts for non‑technical audiences.
Demonstrated capability to analyse requirements, identify gaps and shape future product direction.
Experience managing budgets up to £1m with solid forecasting and financial planning skills.
Confident in guiding change, resolving complex issues and driving continuous improvement across teams.
Strong leadership skills with a people‑first approach to coaching, development and team culture.
Ability to influence, inspire and build trust across diverse business and digital functions.
Job Offer
Salary of £60,208 per annum
Excellent pension scheme
25 days of annual leave plus bank holidays, plus 3 days at Christmas
Access to wellbeing support programmes
Flexible and hybrid working with 2 days per week in City Centre Office