Housing Triage Officer Hillingdon Full Time Temporary Join a well-established Housing Association in Hillingdon as a Housing Triage Officer and play a key role in preventing homelessness and supporting vulnerable individuals in need of housing assistance. THE ROLE We are currently recruiting for a skilled Housing Triage Officer to join a busy Housing Advice & Options service in Hillingdon. You will be responsible for triaging housing enquiries, carrying out assessments, and delivering advice and support to prevent homelessness in the community. Provide frontline triage assessments and housing advice at the reception desk Carry out thorough assessments of housing needs and risks Deliver effective homelessness prevention and relief support in line with legislation Develop and implement Personalised Housing Plans for clients Maintain accurate and confidential case records in line with policy Liaise with external agencies including local authorities and support services Offer continued advice and support to those in temporary accommodation THE CANDIDATE The successful candidate will have demonstrable experience in a similar Housing Options or Homelessness Prevention role, with a sound understanding of relevant legislation and strong customer service skills. Knowledge of the Housing Act 1996 (Part VII) and Homelessness Reduction Act Experience in triage, homelessness enquiries, and drafting s184 decision letters Ability to manage a busy caseload and meet service deadlines Strong communication and interpersonal skills, both written and verbal Experience working with vulnerable individuals and delivering services under pressure THE CONTRACT WORKING HOURS: Full Time, 36 Hours LENGTH OF CONTRACT: 3 Month Contract, Temp with potential for extension RATE: The pay for the role is £24.00 per hour LTD company rate. The PAYE equivalent is £20.59 per hour, inclusive of holiday. HOW TO APPLY If interested in this role, please apply directly or email bethany.wiles@servicecare.org.uk or call 01772 208 966 and ask for Beth for more info If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!