Scheduling / Helpdesk Team Leader - Immediate Start / Notice period
Job Type : Temp to Perm
Start Date : Immediate or after notice period
Industry : Maintenance / Facilities Management
Location : Salford, Manchester
Salary : £32,000 per annum
Working Hours : Monday to Friday, 8 : 30am - 5 : 00pm
Job Description
We are currently recruiting for an experienced Helpdesk Team Leader to join a busy helpdesk team based in Salford, Manchester. This is an excellent opportunity to step into a key leadership role within a fast-paced and growing environment.
The ideal candidate will have prior experience in planning / scheduling, with proven leadership capabilities in a contact centre or similar environment.
Key Responsibilities
* Manage and lead a team of contact centre operatives
* Oversee the daily operations of the scheduling team
* Conduct regular 1-to-1s and performance reviews
* Maintain and update training documentation and identify team training needs
* Support the rollout of new processes and initiatives
* Ensure compliance with all relevant procedures and policies
Requirements
* Minimum 3 years' experience in a contact centre environment
* Previous experience in a team leader or supervisory role
* Strong organisational and prioritisation skills
* Excellent verbal and written communication skills
* High attention to detail and accuracy
* Ability to lead and motivate a team in a dynamic environment
If you're interested, please s...
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