Full Time Permanent
Salary up to £40,914.88 per annum, plus, company van & fuel card
42.5 hours per week (8-5 Monday- Friday)
About the Role
We’re currently seeking a skilled and experienced Supervisor to lead our team as part of a social housing contract in Ipswitch. This is a dynamic, field‑based leadership role where you’ll oversee the delivery of reactive repairs and planned maintenance across occupied properties. This is a fantastic opportunity to step into a leadership role with a strong pipeline of work and a growing presence in the area. You’ll play a key part in ensuring homes are safe, compliant, and ready for residents, making a real impact in the community.
Duties
* Supervise day‑to‑day delivery of planned major maintenance works across occupied properties
* Ensure all works are completed safely, efficiently, and to required quality standards
* Conduct regular site visits to monitor progress, resolve issues, and ensure resident satisfaction
* Allocate resources and operatives effectively to meet service targets and contractual obligations
* Manage work schedules and priorities to minimise disruption to residents
* Ensure full compliance with Health & Safety regulations, COSHH, and company procedures
* Carry out quality inspections and ensure corrective actions are implemented where necessary
* Lead and support a team of operatives, providing guidance, coaching, and performance management
* Identify training needs and coordinate development opportunities for team members
* Enforce HR policies including attendance, conduct, and grievance procedures
* Monitor and maintain company assets including vehicles, tools, PPE, and van stock
* Oversee material usage and procurement to ensure cost‑effective operations
* Use system reports to track performance, resource deployment, and asset condition
* Act as a key point of contact for residents, ensuring professional communication and issue resolution
* Liaise with client representatives, subcontractors, and suppliers to coordinate service delivery
* Support contract mobilisation, compliance audits, and service improvement initiatives
* Assist with budget control, forecasting, and identifying operational efficiencies
* Provide cover for other supervisors during absence or peak periods
* Attend toolbox talks, training sessions, and formal company meetings
* Ensure all activities reflect company values and maintain a professional image at all times
Role Criteria
* Previous experience in a Maintenance Supervisor or similar supervisory role within housing or property maintenance
* Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities
* Experience delivering maintenance in occupied properties
* City & Guilds or equivalent in a relevant trade discipline
* Full, valid UK driving licence
* Strong understanding of Health & Safety regulations, including COSHH
* Working knowledge of Schedule of Rates
* Excellent interpersonal and communication skills
* Effective people management with the ability to lead, mentor, and develop teams
* Strong customer focus and commitment to service excellence
* Problem‑solving mindset with a results‑driven approach
* Strong planning and organisational abilities
* Decisive decision‑making under pressure
* Ability to negotiate and influence across teams and stakeholders
* IT literate with confident oral and written communication skills
Benefits We Can Offer You
* 25 days annual leave plus bank holidays
* Annual Mears Fun Day – an event organised by the Executive team to celebrate all hard work
* Volunteering Leave – paid time to support community volunteering
* Staff perks with Mears Rewards – discounts on groceries, holidays, eye test vouchers, a Share Save scheme, and more
* Family‑friendly policies
* Company Van, Fuel Card, and Uniform
All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21, have held your licence for at least 3 months, and have less than 9 points.
All roles are subject to relevant Background, Identity & Security checks before commencement of employment.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and have received the Gold Award in the Defence Employer Recognition Scheme. We also offer an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
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