Sales Support Engineer / Technical Sales Support Assistant (This is not an IT role)
Salary: To £28,000 (dependent on experience) + overtime opportunity
Location: Stansted / Bishops Stortford area
Hours:
* Monday-Thursday: 8.15am - 5.00pm
* Friday: 8.15am - 12.45pm (make hours up to 39 per week)
* Overtime available within Production/Warehouse (paid at time and a half)
Sales Support Engineer - The Role
We are looking for a Sales Support Engineer / Technical Sales Support Assistant to join a growing engineering-led business. Please note This is not an IT or helpdesk role. It is a hands-on, commercially focused technical role supporting sales, production, and engineering teams with electrical components, wiring designs, and customer requirements.
The role is ideally suited to a graduate or entry-level candidate with a logical, technical mindset and a strong desire to learn how engineering, manufacturing, and technical sales work in practice.
You will work closely with Sales Managers, Production, and Technical teams to help identify components, support wiring loom designs, and ensure the right solutions are delivered to customers.
Sales Support Engineer Key Responsibilities Sales & Engineering Support
* Support Sales Managers in identifying electrical parts and components for customer enquiries
* Communicate with customers by email and phone to clarify technical requirements
* Assist in matching customer needs with the correct parts or technical solutions
Sales Support Engineer Technical & Design Input
* Learn to use AutoSketch to produce wiring loom drawings requested by customers
* Support the creation of technical drawings and design documentation
* Assist with prototype development and technical solutions for production
* Work with Production to ensure wiring looms and components are manufactured correctly
Sales Support Engineer Cross-Functional Collaboration
* Work closely with Sales, Production, Warehouse, Warranty, and Quality teams
* Support the Technical Team Leader and wider Technical Services function
* Contribute to a wide range of technical and commercial tasks
Sales Support Engineer Administration & Coordination
* Manage technical and commercial documentation
* Ensure accuracy in part identification and technical information
* Support internal processes to ensure smooth delivery of customer orders
Sales Support Engineer Team & Reporting Structure
* Reporting to the Technical Team Leader
* Part of a Technical Team of 6 (including Warranty and Quality)
* Within the Technical Services function led by the Technical Services Manager
About You
* Probably be a Graduate or entry-level candidate with a technical or analytical mindset
* Strong problem-solving and logical thinking skills
* Confident communicator with good attention to detail
* Organised, proactive, and keen to learn
* Comfortable working across engineering, sales, and production environments
Desirable (not essential)
* Interest in engineering, electrical systems, automotive, or manufacturing
What's on Offer
* Full training in wiring design, and technical sales
* Mentoring from experienced engineers and technical specialists
* Exposure to engineering, manufacturing, and commercial operations
* Long-term career progression within a technical and engineering environment
* Friendly, collaborative team culture
If you feel you are the right person for this role please give Heather a call.
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