Customer Experience and Workplace Coordinator
About the role
What you'll do
* Welcome and support visitors and colleagues, delivering a consistently professional front-of-house experience.
* Manage visitor check-in and badges, coordinate hosts, and stay alert to security risks (e.g., tailgating).
* Coordinate meeting rooms, including set-ups, equipment checks, and catering readiness.
* Raise and track facilities requests via the helpdesk; resolve straightforward issues and manage services such as lost property.
* Maintain strong floor presence-spot issues early, support cleanliness standards, and complete routine audits (e.g., clear desk, lockers/storage).
* Support reporting and operational handovers across reception and security.
* Follow and promote H&S, security, and data protection requirements; support emergency checks and equipment coordination.
* Support events and other ad-hoc duties as required.
What you'll bring
* At least 6 months' experience in a fast-paced, high-standard customer service environment (reception experience is a plus).
* Comfortable using room-booking / front-of-house systems (e.g., EMS, CABS, Condeco, Fidelio, Datacraft).
* Working knowledge of workplace Health & Safety and a strong security mindset.
* Intermediate Microsoft Office skills (Word, Excel, PowerPoint, Outlook).
* Fluent English (written and verbal).
* Professional, approachable communication style and strong organisation/prioritisation skills.
* Proactive, adaptable, and comfortable supporting multiple tasks across a busy workplace