Job Purpose As a Customer Service Administrator, you will deliver high-quality support to customers while managing administrative processes linked to repair operations. You will handle enquiries, coordinate repairs, and ensure smooth day-to-day customer account management. Key Responsibilities * Act as a key point of contact for customer enquiries via phone and email * Manage repair orders, including both in-house and subcontracted work * Prepare quotes for repairs, products, and services * Support customer accounts from initial enquiry through to payment * Raise purchase orders in line with company procedures * Coordinate with production teams to meet delivery targets * Manage customer forecasts, reports, and general administration * Assist with import/export activities where required * Help improve turnaround times, delivery performance, and cost efficiency * Ensure compliance with all regulatory and company standards Requirements * Experience in a customer service or administrative role * Strong communication and organisational skills * Ability to manage a high workload and complex queries * Good attention to detail and problem-solving skills * Team-oriented with the ability to work cross-functionally * Degree or equivalent (preferred) * Aviation or regulatory knowledge is an advantage