Regional Service Manager
Location: Birmingham (regional remit)
Salary: £57,000 basic
Car Allowance: £900 per month
Bonus: 10% of base salary
We are recruiting a Regional Service Manager on behalf of a global engineering organisation operating within the materials handling sector. This is a senior leadership role with full responsibility for regional service delivery, team performance, and service revenue growth.
This position suits an experienced service leader who combines people management, operational control, and commercial drive.
The Role
You will lead a regional service team, ensuring high levels of safety, customer satisfaction, and contractual performance. Alongside day-to-day operational leadership, you will drive service growth through maintenance contracts, upgrades, refurbishments, and digital service solutions.
Key Responsibilities
Lead, coach, and develop a regional service team
Drive service revenue growth and margin performance
Manage maintenance contracts, SLAs, and service pipelines
Build and maintain strong customer and internal stakeholder relationships
Ensure operational efficiency, cost control, and resource planning
Champion HSEQ standards and regulatory compliance
What We're Looking For
Proven experience in a materials handling environment (essential)
Background in service management within engineering or industrial equipment
Strong people leadership and stakeholder management skills
Commercially minded with experience growing service revenue
Data-driven approach to planning, forecasting, and sales activity
Strong commitment to health, safety, and compliance
Package & Benefits
£57,000 basic salary
£900 per month car allowance
10% annual bonus
33 days holiday including bank holidays, with option to buy more
Pension, private medical, life assurance, and additional benefits
Clear long-term progression within a global organisation
Location: Birmingham based. Regional travel required.
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