Overview
As a Senior UX designer at the UK’s second biggest employer, you’ll craft experiences that help our diverse colleague and supplier base work better. You’ll discover new opportunities, crafting intuitive and effortless solutions that improve the entire experience.
Responsibilities
* Redefine complicated colleague experiences into simple and intuitive solutions, emphasising the colleague.
* Lead the end‑to‑end design process, including discovery, service/user mapping, sketching, wire‑framing, low‑fidelity prototyping, and testing.
* Advocate for human‑centred design with collaborators and the broader business.
* Work within and across agile squads to craft, develop, and improve the user experience across our digital products.
* Collaborate with UX researchers to build compassion for users, including those with disabilities, and advocate for their needs.
* Run lightweight research such as validating designs via A/B testing, un‑moderated usability testing, and more.
* Use quantitative data and partner with the analytics team to inform design decisions.
* Promote inclusive design practices and deliver accessible designs.
* Assess the impact of design work and contribute to a culture of well‑informed decisions.
* Collaborate with various specialists to identify efficient opportunities and deliver successful solutions.
* Facilitate partner workshops and run participatory design sessions.
* Deliver high‑quality, consistent work using the digital design system and its standardised foundations, components, and patterns.
* Use Figma to create UI designs, build prototypes, and test functionality.
* Collaborate with the design system team to evolve the system based on user needs.
* Assist other teams in recognising the importance of design to improve project outcomes.
* Provide feedback to other designers to strengthen the team and the company.
* Line‑manage other designers and support their learning and development.
* Work with the Design Manager to cultivate a positive, supportive, and inclusive team culture.
Qualifications
* Strong, well‑curated portfolio demonstrating expertise across web, responsive, and native design.
* Prior involvement in high‑profile design projects, ideally in an enterprise environment.
* Passion for solving product problems while balancing all facets of a user experience (strategy, research, information architecture, interaction design, accessibility).
* Good understanding of the end‑to‑end iterative design process, including design research, journey mapping, wire‑framing, prototyping, and user testing.
* Proficiency in interaction design for web (desktop and mobile) and native applications.
* Experience designing with accessibility in mind and meeting WCAG 2.1 level AA.
* Experience collaborating closely with product and engineering teams.
* Self‑motivated and organised with strong time‑management skills.
* Excellent written, verbal, and presentation skills at all organisational levels.
* Ability to coach, mentor, and set standards for junior team members.
* Proficiency with industry design and collaboration tools such as Figma, Miro, etc.
* Solid understanding of Jira, Confluence, and Adobe Creative Suite.
* Previous experience in the retail sector is an advantage.
Benefits
* Annual bonus scheme of up to 20% of base salary.
* Holiday starting at 25 days plus a personal day (plus Bank holidays).
* Private medical insurance.
* 26 weeks maternity and adoption leave (after 1 year’s service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay; 6 weeks fully paid paternity leave.
* Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, and free access to experts to support mental wellbeing.
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