Retail Installation Support Administrator Location: Brislington, Bristol Salary: £24,000 per annum Britannia Windows is one of the South West’s leading manufacturers and installers of high-quality windows, doors, and conservatories. With over four decades of industry experience and a strong focus on British craftsmanship, we pride ourselves on delivering premium products backed by outstanding customer service. Our Bristol office is now looking for a driven and detail-oriented Retail Installation Support Administrator to become a vital part of our growing team. Role Overview As a Retail Installation Support Administrator, you will be at the heart of our operations-supporting the coordination and delivery of retail installations while ensuring our customers receive the highest standard of service. This is a varied and rewarding role that combines administrative duties, customer care, and internal coordination. Responsibilities Act as the first point of contact for all customer and installer telephone queries Deliver exceptional customer service, handling queries, updates, and complaints efficiently Monitor and follow up on customer reviews and feedback across platforms Track and assist with payment monitoring, chasing outstanding balances when necessary Authorise, process, and track supplier and contractor invoices Maintain and update CRM and internal databases with accurate job and customer information Provide d...