The role:
As a Solutions Account Manager you will be at the forefront of managing and maintaining great relationships with our customers, driving sales and discussing our wide range of products and services. You will be responsible for producing accurate quotations for everyday IT products and services, tailored to the unique needs of each business, as well as getting involved with the technical teams to design and present more advanced technical solutions for our customers.
1. Customer Management: You will oversee the management of your clients, including providing quotes for new products and services, pointing them in the right direction for their queries, and building great relationships.
2. Quotation Development: You are tasked with creating detailed quotations for a variety of IT products and services. Your expertise will enable you to provide competitive and comprehensive quotes that meet the specific
requirements of our clients.
3. Proposal Creation: Your role involves creating detailed proposals for IT projects, ranging from cloud migrations and Azure builds to backup and disaster recovery solutions, as well as advanced security solutions. Your proposals will be the blueprint for successful project execution by our technical teams.
4. Client Relations: Building and nurturing relationships with clients is a key aspect of your role. You will meet with clients regularly to understand their needs and be their primary point of contact for any IT-related inquiries.
5. Technology Solutions Expertise: You will work with a broad spectrum of technology solutions, including servers, laptops, cyber security solutions and AI. Your knowledge and experience will guide clients through the complex landscape of modern IT solutions.
The successful candidate:
6. 2+ years’ experience working in B2B sales, preferably in an MSP environment.
7. Excellent organisation and time management skills
8. Proficient with basic IT systems.
9. Be comfortable talking to customers in detail about how provided tech services benefit their businesses.
10. Enjoy making new contacts and be great at building and developing relationships.
11. Working closely with the technical teams that support clients, acting as the primary point of contact for customer enquiries.