At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.**Head of Operational Processing** **Lead one of the most critical operational functions in UK education, shaping how millions of exam scripts are processed every year.** As the **Head of Operational Processing**, (internally known as Head of Electronic Script Processing (ESP)) you’ll take ownership of one of the highest‐stakes operational environments in UK education. This is the engine room behind GCSE and A‐Level delivery — a complex, time‐critical operation that processes millions of exam scripts each year. and performance across our core processing functions: Electronic Script Processing, Segmentation and Exam Entries. The Purpose of this role is to ensure every process is delivered accurately, safely and on time, while continuously improving how we plan, This role calls for someone who thrives on scale, pace and accountability — and who wants their work to directly impact learners across the country and play a vital role in delivering in partnership with key stake holders the future state processing capability of this remit. This is a career‐defining operational leadership role. You’ll lead an operation that scales to around 350 colleagues during peak periods, giving you space to influence culture, improve workflows and drive meaningful change.AQA benefits include a competitive pension (up to 18.5 percent combined contribution), Private Medical Insurance with BUPA, 25 days annual leave rising to 30 with service, plus 4 days office closure at the end of December. You’ll also have up to 5 volunteering days each year.**Key Responsibilities** A key part of your role will be orchestrating the intense summer peak — planning resources, forecasting demand and driving efficiencies without compromising accuracy. You’ll lead incident management, resolve escalations, analyse root causes and embed lessons learned into future series.**ou’ll thrive in this role if you ...**Bring knowledge of scanning systems or workflow design (not essential). Please upload your latest CV along with a cover letter explaining why you’re interested in AQA and this Head of Operational Processing role. Please note, there are some questions to respond to regarding D&I and operational delivery.AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. Our purpose is to advance education by helping students and teachers to realise their potential. As part of AQA, you’ll very quickly appreciate the determination and unwavering passion to deliver this goal in everything we do. To help drive these ambitions, AQA invests in the development of its people by offering a range of professional development and learning opportunities leading to over 50% of our permanent roles being filled internally.**Reasonable Adjustments**If you have any requirements for reasonable adjustments in relation to the application, interview or the prospective job, please contact **Faye Harrison (she/her)** at **fharrison@aqa.org.uk** or on **07813 724161**. We are asking for this information to make the process as equitable as possible for each candidate. Please note that Faye will not be able to assist you with enquiries regarding Temporary vacancies or non-recruitment enquiries. If you have query regarding Temporary vacancies, please contact: temprecruit@aqa.org.uk**Smart Working**We’re operating a smart working model. This allows for our colleagues to work from two days a week in one of our offices across England.****Equality,** **diversity** **and inclusion****AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone - regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and supported to thrive.**Conflict of Interest**Please note that due to the confidential nature of our work, we are unable to employ people for our temporary roles who are currently a candidate for Key Stage 4 and 5 public examinations.**Safeguarding**AQA is committed to the safeguarding of children and adults at risk. We’re dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly.For more information on safeguarding at AQA please visit the AQA website .**Contact**Temporary roles: temprecruit@aqa.org.uk Permanent and Fixed Term roles: opportunities@aqa.org.uk
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