Location: South Yorkshire
Contract Type: Associate / Sessional (Fixed-term per course)
Delivery Dates: 05/05/2026 – 25/05/2026
Reporting To: Operations Manager
About the Role:
The Associate Skills Coach will deliver high-quality Customer Service provision across South Yorkshire as part of short-term Adult Skills delivery. Delivery will take place in community-based venues, supporting adult learners (19+) to develop skills, confidence, and employability.
This is a course-based associate role, with potential for further delivery opportunities. The role aligns with Total Training Provision’s Adult & Community Learning model, supporting learners with diverse needs and barriers to learning.
Key Responsibilities:
Teaching & Learning:
* Deliver structured, engaging Customer Service sessions.
* Plan and adapt delivery to meet learner needs.
* Create an inclusive and motivating learning environment.
Assessment & Progress:
* Track learner progress and outcomes across the programme.
* Complete relevant assessment or progress documentation.
* Ensure learners achieve outcomes within programme timelines.
Learner Support:
* Support learners with barriers (confidence, unemployment, prior education experiences).
* Promote positive behaviours, attendance, and progression.
* Provide basic IAG to support next steps.
Quality & Compliance:
* Maintain accurate learner records and registers.
* Follow safeguarding and Prevent procedures.
* Deliver in line with funding and quality standards.
What We’re Looking For:
Essential:
* Experience delivering adult or community-based learning.
* Experience in Customer Service or employability training.
* Strong organisation and time management skills.
* Ability to deliver across multiple venues (if required).
* Commitment to inclusion and learner support.
Desirable
* Teaching qualification (AET/PTLLS or equivalent).
* Assessing qualification (TAQA or equivalent).
* Experience with Adult Skills Fund or similar provision.
To apply or for more info, please use the application button below or email us at recruitment@total-tp.com for any queries.