Job Title: Resident Liaison Officer (RLO) – Social Housing Project Location: Enfield, London Start Date: August 2025 Salary: £25k - £30k About the Project: We are seeking an experienced Resident Liaison Officer (RLO) to join our clients project team for a key project based in Enfield. The scheme involves refurbishment works to a sheltered housing block, including: * Full roof replacement * Window replacements and associated making good * Façade repairs * Internal decorations to communal areas This is a live environment with vulnerable residents, so communication, empathy, and professionalism are critical throughout the duration of the project. Key Responsibilities: * Act as the main point of contact between the residents and the project team * Ensure clear, timely communication of works to all residents and stakeholders * Organise and attend resident meetings, drop-in sessions, and coffee mornings * Assist with scheduling access to properties and communal spaces for surveys and works * Maintain detailed records of correspondence, complaints, and resolutions * Manage and resolve resident issues or concerns in a prompt, sensitive manner * Distribute newsletters, updates, and notices relating to works * Ensure safeguarding procedures are followed when working around vulnerable residents * Work closely with site managers and contractors to ensure min...