Position: Cluster Manager
Location: London
Job Type: Full-Time, Permanent
Salary: £50,000 - £60,000 per annum
Are you a compassionate and commercially astute leader driven by purpose and people?
We're looking for a dedicated Cluster Manager to guide and support a network of 10 to 15 funeral homes across London. In this deeply rewarding role, you'll lead teams who provide care at life's most difficult moments, ensuring each branch delivers outstanding service while thriving as a trusted presence in its community.
Why This Role Matters
At the heart of this role is the opportunity to lead with empathy while shaping the future of essential community services. You'll not only be responsible for operational excellence and sustainable growth, but also for creating an environment where colleagues feel supported and families feel cared for during their most vulnerable times.
The Role
This is a hands-on leadership role with wide-reaching impact. You'll oversee the day-to-day running of multiple locations, championing high standards of care, service, and performance. Your focus will span people, service delivery, local engagement, and financial sustainability - all underpinned by compassion and integrity.
Key Responsibilities Lead and support daily operations across a cluster of funeral homes
Foster a culture of empathy, respect, and professionalism in every branch
Ensure every family receives exceptional, dignified service
Support and develop your teams to grow, perform, and feel valued
Drive responsible commercial growth across services and client engagement
Build strong connections with local communities and networks
Oversee local marketing and outreach initiatives
Monitor and manage budgets, cost control, and long-term sustainability
Ensure compliance with industry regulations and FCA funeral planning standards
About You
We're seeking someone who combines emotional intelligence with commercial know-how - a leader who can inspire teams, deliver results, and act with compassion in every interaction.
You'll bring Proven experience in managing and developing high-performing, multi-site teams
A strong understanding of business operations, financial management, and service delivery
Empathy, emotional resilience, and a genuine desire to support others
Confidence in engaging with diverse communities and building local partnerships
Familiarity with marketing principles and tools, including digital channels
A data-informed mindset, with the ability to turn insight into action
Excellent communication, planning, and problem-solving skills
Comfort with Microsoft Office and workforce scheduling/management systems
Desirable experience Background in regional, area, or multi-site leadership roles
Experience in a service-focused or care-oriented industry
Familiarity with financial and performance reporting tools
What We Offer A meaningful leadership role with real community impact
Full training and support from regional and central teams
25 days annual leave + bank holidays
Company pension, life assurance, and employee assistance programme
BUPA private healthcare (Self)
Car allowance (if applicable)
Annual company bonus
What are the next steps?
If this sounds like the right role for you and you're ready to bring care and professionalism to an essential service, simply click the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
At Dignity, we're here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life's most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us.
With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We're proud to offer a truly personal and attentive service - one that's tailored to the individual needs and wishes of every family we support.
We're also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care. This includes: Our Crematoria and Memorials Group, managing 45 crematoria nationwide
Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead
The recently acquired Farewill, a leading provider of online wills and probate services
Together, our goal is simple: to provide families with continuity, care, and clarity - from planning and preparation through to the funeral itself, and beyond.
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
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