Service Delivery Manager Location: Newry Hours: Part Time (4 days per week) Hybrid working – 1 day per week at home Salary: up to £35,497 (pro rata) Not every leadership role gives you the chance to see your impact first hand. Let’s picture it- you’re working in an organization where you feel like a cog in the wheel, but you don’t have the visibility of your impact or the autonomy to steer your organization to make a difference. Your role feels more about numbers and processes with limited scope to see how what you do is making an impact. Maybe you’re not in a charity currently, maybe you’re in healthcare, local government, social care, community engagement or even hospitality. But no matter where you might be sitting now- you’re just not getting the sense that what you do matters. That’s because most roles, especially in a small business be it charity, healthcare or private sector, are about targets. But not this one. This one is about people first. And maybe, if you’re looking for a role that gives you the opportunity to balance all the commercial stuff with actual heart and purpose, is this the role you’ve been looking for? Tell me more- who are you? Head Injury Support is a community-based charity in Newry supporting adults living with acquired brain injury (ABI), alongside their carers and families, across the Southern Health & Social Care Trust area in Northern Ireland. We provide person-centred support that helps individuals reconnect with their communities and live fulfilling, meaningful lives after brain injury. Our work focuses on reducing isolation, promoting independence and creating opportunities for people to develop friendships, skills and wellbeing through social, creative and outreach programmes. We believe every person’s journey is unique, and we are committed to providing a welcoming, inclusive and supportive environment where people feel valued, understood and empowered. At the heart of everything we do is community, compassion and hope. We work closely with survivors, carers, families and local partners to create positive opportunities and lasting impact for all people affected by ABI. Well, you sound lovely. But what’s the job? Glad you asked! In a nutshell, it’s a Service Delivery Manager, reporting into the Board of Trustees, working with us 4 days a week based in our centre on Kildare Street in Newry. This role oversees how we deliver our service to our clients, how we comply with our regulatory requirements, how we manage our funding and most importantly, how we align with our core values and mission. Leading our small team of staff and coordinating the actions of our volunteers, we are looking for someone who can spin a number of plates to make sure this all comes together and we make a real impact to our community of survivors and their carers and families. Practically? You’ll be getting involved in: Day to day delivery of our services, making sure they’re safe, effective and in line with our safeguarding standards, policies and funding agreements. Reporting to the board on our service quality, outcomes and client satisfaction, outlining where we can do better and what we need to do to be the best support to the ABI community we can be. Leading a team of staff and volunteers, making sure they have all the tools and experience they need to fulfil their roles. Playing a key role in sourcing and applying for grants and funding, as well as overseeing our fundraising plan and supporting the additional activities we undertake as a team to secure the funding we need to deliver the work we do. Being our compliance lead- be it health and safety, GDPR, equality standards or safeguarding, this is your responsibility to lead us and keep us safe. Aye grand, but what do I need to be considered for this role? In an ideal world? Someone who’s coming from a charity background is always nice, but it’s not essential. This would be an ideal transition role to someone from social care, hospitality, healthcare, local government or community focused careers. We don’t need someone with a degree or management qualification – although these always help- our biggest thing is who you are as a person. This is a real “multi-hat” role, where you’ll be autonomous and able to drive real improvements and see it rolling out from pretty early in your time working with us. If you get a real kick out of making things better, you’re naturally organized and need diversity in your role to stop you from getting, dare we say it, bored with the day-to-day? This is the perfect role for you. Our must-haves are; Strong people managing skills, with a particular focus on excellent communication and an ability to multi-task. Understanding of safeguarding and risk management. Experience working with vulnerable adults and diverse communities. Data-minded, with excellent organizational and problem solving skills. We do need someone IT literate who can work their way around an Excel spreadsheet – we are a grassroots organization, so there aren’t fancy computer software that can do all the analysis for you! Experience or knowledge of how to manage a budget. We do need a minimum qualification level of A-Levels or equivalent. Our nice to haves include; Experience managing funded programmes or contracts. Experience working with volunteers and/or multi-agency partnerships. Experience working with funding or grant applications. Social-media savvy, as ours could do with a bit of a boost! This is sounding really interesting. What’s in it for me? We’ve done our homework, and we’re offering a competitive salary in-line with the NHS banding scheme for Northern Ireland. This role has a base salary on offer of up to £35,497 per annum pro-rata to the 4 days a week. We’re also offering a hybrid work schedule on top of this, where one day a week we’re happy for you to work from home so you can get your head down and focus on admin undisturbed. Further flexibility can be discussed, if required and we believe in supporting our team. We also offer 30 days annual leave (pro rata 24, we’ll save you cracking out the calculator!) and a pension with NEST. As we occasionally need you to work a weekend, we have a TOIL program in place too. We also offer free parking, which you can access even when you’re not working. Outside of this? We are proud of the team we’ve built. We aren’t a “family” – we are a collective of bright, likeminded people who want to make a difference and do good work. This makes our team incredibly fun to be around and the mentorship received from our trustees is something we are glad to offer to whomever takes this role. I’m sold! What’s the interview process? We like to keep it fairly simple. An initial screening call with our outsourced HR Consultant to answer your questions about us and to establish team fit. This will be done online to maximise flexibility for applicants. A second interview with our trustees, which will be more competency based and is likely to be in-person. A final stage interview with our trustees, which will involve a presentation. We look forward to receiving your application and speaking with you! Interested applicants please submit your CV, via clicking the apply icon. Please note- we cannot offer sponsorship for this role and successful applicants must have the right to work in the UK. Our recruitment process does not involve an application closing date and applications will be reviewed as they come in.