Overview
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Your goal is to provide excellent customer service and ensure customers leave happy, with eyewear that fits properly and meets their vision needs. Vision Express is part of the EssilorLuxottica family, a global leader in lenses, frames and sunglasses.
What we are looking for
* Provide excellent customer service with the ability to offer personalised assistance and address customer needs and concerns
* Great communication and rapport building to translate professional terminology into language understandable to patients
* Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide the best service and product recommendations
* Ability to work as part of a team, with colleagues across the store
* Ability to work under pressure and handle challenging situations in a fast-paced retail environment
* Confidence, passion, drive and enthusiasm
* Knowledge and understanding of optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote products to help achieve store targets
* Arrange and maintain the store look and feel, keeping it organised and stocked to provide a visually appealing environment in line with store marketing guidance
Benefits and additional information
* Sales and performance-based bonus
* Targeted incentives
* Pension scheme
* Life Assurance - 2 x basic annual salary
* Free eyewear annually with eligibility from day one of joining
* Opportunities to get involved in the OneSight EssilorLuxottica Foundation
* Discounts throughout the year for friends and family
* Employee Assistance Program offering confidential support and advice
* 33 days annual leave - increasing with length of service, plus the option to buy or sell holiday
* Flexible health-related benefits such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
* Opportunities to join a company-wide community with knowledge sharing and collaboration
* Flexible lifestyle benefits including Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and Cycle to Work Scheme
* And more
Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Health Care Provider
* Industry: Retail
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