General Manager – Hospitality and Venue
Location: V&A Dundee, 1 Riverside Esplanade, Dundee DD1 4EZ
Salary: up to £45,000 depending on experience plus 10% performance bonus
Work hours/pattern: 40 hours per week, 5/7 inclusive of some weekends
V&A Dundee, in partnership with Heritage Portfolio, is excited to be recruiting a General Manager to lead the Food & Beverage operation at Scotland’s design museum. From the light-filled Tatha Restaurant overlooking the River Tay to inspiring conference and event spaces, this is a role that combines creativity, leadership, and a passion for exceptional hospitality.
As the senior figure on-site for F&B, you’ll set the tone for excellence — inspiring your team to deliver memorable experiences that complement the museum’s world‑class exhibitions and cultural programme. You’ll balance hands‑on leadership with strategic vision, driving commercial success while maintaining the warmth, quality, and attention to detail that Heritage Portfolio is known for.
What You’ll Do
* Oversee all operational functions including Food & Beverage, Events, and Health & Safety.
* Ensure the venue is consistently presented to the highest standards for all events.
* Champion continuous improvement in service delivery, quality assurance, and guest experience.
* Lead, inspire, and develop a high‑performing on‑site team, fostering a culture of accountability, collaboration, and excellence.
* Oversee recruitment, training, and succession planning to build capability and resilience.
* Promote employee engagement and wellbeing through inclusive leadership and recognition.
* Act as the primary liaison with V&A stakeholders, clients, and suppliers.
Essential
* Proven experience in senior hospitality or venue management roles.
* Strong commercial acumen with full P&L responsibility.
* Exceptional leadership and people management skills.
* Excellent stakeholder engagement and communication abilities.
* Demonstrated ability to drive innovation and continuous improvement.
Desirable
* Experience in cultural or visitor attraction environments.
* Understanding of event design, costing, and operational logistics.
* Track record of delivering growth through strategic partnerships.
What We Offer
* Unlimited access to an online platform offering mental health and wellbeing support.
* Employee Assistance Programme to help with everyday issues or larger problems.
* Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle.
* The Sodexo Discounts Scheme, offering great deals 24/7.
* Money Insights and financial benefits via the Salary Finance Platform.
* Save for your future by becoming a member of the Sodexo Retirement Plan.
* A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo.
* Opportunities to enable colleagues to grow and succeed through a variety of learning and development tools.
* Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
* Volunteering opportunities to enable all colleagues to help support worthwhile causes in our communities.
* Flexible and dynamic work environment.
* Competitive compensation.
* Full training and full protective uniform supplied.
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
We’re committed to being an inclusive employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.
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